# Customer Success Associate

**Company:** [Coalition Security](https://hotfix.jobs/companies/coalition-security)
**Location:** Provo, UT
**Role:** Customer Success
**Salary:** $40k – $50k/yr
**Skills:** live chat, email support, customer service, Customer Support, insurance quoting, policy administration, cybersecurity platforms, Communication, customer feedback, product support
**Posted:** 2026-08-04

> Supports prospective and current customers through chat, email, and phone while coordinating inquiries across sales, security, insurance, and claims teams. The role also educates customers on Coalition’s platforms, handles insurance workflows, and identifies feedback-driven improvements.

## Job Description

## Responsibilities

- Respond to inbound questions and requests from prospective and current customers via online live chat, email, and, less frequently, phone.
- Ensure prospective and current customers receive timely, accurate assistance from sales, security, insurance, and claims teams by routing and coordinating inquiries as needed.
- Educate customers on Coalition’s products, including how to use its online quoting platform for brokers and cybersecurity platform for insureds.
- Perform administrative insurance functions supporting quoting, binding, policy changes, and other key workflows.
- Capture customer feedback, identify recurring pain points, and collaborate with teammates to implement organizational and product improvements.
- Maintain clear, professional, and empathetic communication in every interaction.

## Requirements

- Prior experience in a customer support or customer service role, or a strong demonstrated desire to learn and build these skills.
- Excellent written and verbal communication abilities, especially in customer-facing environments.
- Resourceful, enthusiastic, and comfortable operating in a fast-paced startup environment.
- Ability to learn new tools, processes, and products quickly, with strong attention to detail.
- Positive attitude and a team-first mindset.

## Nice to Have

- Prior insurance experience.

## Compensation and Benefits

- US base salary range: **$40,000-$50,000 per year**, depending on geographic market and factors including education, skills, qualifications, experience, credentials, and location.
- 100% medical, dental, and vision coverage.
- Flexible PTO policy.
- Annual home office stipend and WeWork access.
- Mental and physical health wellness programs.
- Competitive compensation and opportunity for advancement.

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