# Product Operations | Customer Setup

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Role:** Product Operations
**Salary:** $128k – $180k/yr
**Experience:** 3+ years
**Skills:** Product Operations, Product Management, Program Management, B2B SaaS, Data Analysis, Root Cause Analysis, Customer Feedback Analysis, AI Tools, Workflow Automation, Release Management, Change Management, Cross-Functional Collaboration
**Posted:** 2026-08-06

> Own product operations for Ramp’s customer setup and onboarding journey, translating customer signals into prioritized fixes, operating processes, and shipped improvements. The role requires 3+ years in product operations or a related customer-facing analytical function, strong data and cross-functional skills, and experience using AI tools.

## Job Description

## Responsibilities
- Provide holistic Product Operations support for the product onboarding experience across program management, customer testing, launch readiness, change management, and iteration.
- Partner with Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to translate customer feedback into crisp requirements, operating plans, and shipped improvements.
- Identify setup and onboarding issues across login, invites, provisioning, multi-entity setup, policies, cards, and first spend.
- Build scalable operating cadences that improve cross-team alignment, release readiness, customer communication, and accountability.
- Use AI to automate processes, improve analysis, and directly ship product or workflow improvements that reduce customer friction.

## Requirements
- 3+ years in product operations, product management, program management, consulting, customer success, account management, or a customer-facing analytical role supporting B2B SaaS.
- Experience using data to size opportunities, diagnose root causes, analyze support trends, and measure whether product or operational fixes reduce customer friction.
- Strong customer judgment and ability to understand onboarding, setup, access, identity, or spend-management friction from customer and internal-team perspectives.
- Ability to translate qualitative feedback and cross-functional input into crisp requirements, prioritized action plans, and durable operating processes.
- Comfort working in ambiguous, technically complex areas and driving clarity across Product, Engineering, CX, Sales, CSM, Data, and Operations.
- Strong problem-solving, prioritization, and communication skills, with a bias toward shipping improvements quickly and measuring impact.
- Experience using AI tools to accelerate analysis, workflow automation, enablement, or direct product and process improvements.

## Benefits and Compensation
- Flexible PTO.
- Centralized home-office equipment ordering.
- Health and wellness stipend.
- Budget for intra-office travel.
- Weekly coffee stipend.
- 100% medical, dental, and vision insurance coverage for employees in the United States, with partial dependent coverage.
- One Medical annual membership.
- 401(k) with employer match on contributions made while employed.
- Fertility HRA up to $10,000 per year.
- Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only at 100% pay.
- Pet insurance.
- In-office lunch, snacks, drinks, and other perks.
- Relocation support to NYC or SF as needed.

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