# Enterprise Customer Success Manager

**Company:** [Perplexity](https://hotfix.jobs/companies/perplexity)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $150k – $190k/yr
**Experience:** 5+ years
**Skills:** CRM, Customer Success Platforms, Onboarding, Client Retention, Account Management, Data Analysis, Cross-Functional Collaboration, Executive Communication
**Posted:** 2025-10-06

> Manages enterprise client relationships by driving onboarding, adoption, growth, and retention. Collaborates cross-functionally to advocate for clients and monitor KPIs, requiring 5+ years in customer success with enterprise tech experience.

## Job Description

## Responsibilities
- Execute the Enterprise customer success strategy developed by leadership
- Serve as a primary point of contact for key enterprise clients
- Drive initial enablement through high quality onboarding and training
- Identify and support opportunities for growth and client expansion
- Manage retention, working with clients to quantify value delivered
- Advocate for client needs, and collaborate with cross-functional teams to drive product development
- Monitor and report on established key performance indicators, analyze data to identify trends

## Requirements
- 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
- Proven track record of driving enterprise-level satisfaction, growth, and retention
- Excellent communication and presentation skills, with the ability to engage C-level executives
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems and customer success tool

## Similar roles

- [Enterprise Customer Success Manager](https://hotfix.jobs/jobs/28d3b949-84d5-489e-b201-4a39bef8b1d0) - Eve - Remote - $150k – $190k/yr
- [Manager of High Touch Customer Success](https://hotfix.jobs/jobs/92af6274-b6d4-4b23-9f87-635f9feae3dd) - Ashby - Remote - $150k – $189k/yr
- [Manager of Strategic Customer Success](https://hotfix.jobs/jobs/6eed18a3-d235-4a87-8f52-5a8585a3e17b) - Ashby - Remote - $150k – $189k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/a6715a7d-c021-455a-9e55-5f0cb996fe09) - Confido Legal - New York, NY - $150k – $190k/yr
- [Customer Success Manager, Strategic - Americas (EST)](https://hotfix.jobs/jobs/eac69295-42da-48e6-adfe-930cfb007649) - Ashby - Remote - $150k – $189k/yr

**Apply:** https://hotfix.jobs/jobs/68eb520b-fc42-4bfb-9a3f-733376b6e800
**Canonical:** https://hotfix.jobs/jobs/68eb520b-fc42-4bfb-9a3f-733376b6e800