# Enablement Operations Manager, Technical Solutions

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** New York, NY
**Role:** Product Operations
**Salary:** $104k – $138k/yr
**Experience:** 4+ years
**Skills:** Confluence, Asana, Tableau, Learning Management Systems, Knowledge Management, Project Management, Content Management Systems, Operational Dashboards, Reporting, Automation, Artificial Intelligence, Okrs
**Posted:** 2026-08-20

> Own the operational infrastructure supporting Technical Solutions Enablement, including systems, knowledge management, reporting, governance, and process improvement. The role requires at least four years of operations experience and strong capabilities in scalable process design, business systems, and cross-functional project management.

## Job Description

## Responsibilities
- Support operational processes, governance, and enablement systems for Technical Solutions Enablement.
- Manage operational delivery of enablement platforms and processes, including project management, learning management systems, content management systems, reporting, and program support.
- Execute the knowledge management operating model, including taxonomy, publishing standards, content lifecycle management, and discoverability.
- Establish and maintain operational processes, templates, documentation, and standard operating procedures.
- Manage intake workflows, work tracking, operational handoffs, and execution visibility across the enablement portfolio.
- Translate business requirements into enablement platform, workflow, automation, and reporting solutions.
- Maintain reporting on participation, completion, certifications, utilization, compliance, and operational health.
- Support rollout, operationalization, and governance of new tools, systems, and processes.
- Identify bottlenecks and implement process improvements, automation, and AI-enabled workflows.
- Monitor operational performance and recommend improvements using data and stakeholder feedback.
- Provide project management for strategic priorities and OKRs, tracking milestones, dependencies, risks, and deliverables.

## Requirements
- 4+ years of experience in enablement operations, business operations, learning operations, program operations, or a related field.
- Experience building, administering, or improving operational systems, processes, or knowledge management programs.
- Strong organization, attention to detail, and process discipline.
- Experience translating business needs into scalable processes, system requirements, and reporting solutions.
- Experience with learning management systems, knowledge management platforms, project management tools, reporting platforms, or similar business systems.
- Experience building or maintaining operational dashboards and recurring reporting.
- Strong written and verbal communication skills.
- Experience leveraging automation and AI to improve operational efficiency and scale.

## Nice-to-haves
- Experience supporting Technical Solutions, Solutions Engineering, Sales Engineering, Customer Engineering, Professional Services, or another technical customer-facing organization.
- Experience in a fast-growing SaaS or enterprise technology organization.

## Compensation & Benefits
- Salary range: $104,000–$138,000 USD.
- Competitive benefits package, including healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.
- New hire stock equity and employee stock purchase plan.
- Career development and pathing opportunities.
- Employee-focused onboarding, mentoring, and cross-departmental buddy programs.

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