# Partner Engagement Manager, U.S. Army Europe and Africa

**Company:** [Onebrief](https://hotfix.jobs/companies/onebrief)
**Location:** Wiesbaden, Germany
**Role:** Customer Success
**Salary:** $150k – $180k/yr
**Skills:** Customer Support, Technical Troubleshooting, Software Deployment, Classified Networks, Military Planning, Operational Planning, Product Training, Incident Coordination, Government Relations, Customer Relationship Management
**Posted:** 2026-04-22

> Drives adoption, support, and expansion of Onebrief’s collaboration software within U.S. Army Europe and Africa. The role requires deep military headquarters and operational-planning experience, strong customer relationship skills, technical aptitude, and an active Top Secret clearance with SCI eligibility.

## Job Description

## Responsibilities
- Own the entire customer relationship, from users up to Generals.
- Expand product usage across customer workflows.
- Communicate user needs to the product team and maintain strong product proficiency.
- Instill the Onebrief brand image.
- Enable expansion to Allies and Partners.
- Lead or support military exercises.
- Recommend product improvements based on user observations.
- Provide face-to-face and remote customer support.
- Develop an understanding of customer social dynamics to support renewals and future sales.
- Coordinate with customers and product engineering during product incidents.
- Navigate military and political bureaucracy to win over future customers.
- Support software deployment and troubleshooting on classified networks.

## Requirements
- Current Top Secret clearance with eligibility for SCI.
- Ability to access Department of Defense facilities and installations.
- Proven experience working closely with military headquarters at tactical, operational, and strategic levels, or comparable government settings.
- Exposure to staff planning through Professional Military Education or military service.
- Familiarity with major military planning exercises and software deployment protocols on classified networks.
- Experience expanding business presence within a region, particularly with software or technology solutions.
- Customer support experience, both face-to-face and remote.
- Strong technical skills for mastering applications, troubleshooting issues, and liaising with customers on technical matters.
- Ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
- Strong interpersonal skills, including cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
- Proactive, adaptable, autonomous, collaborative, and comfortable in fast-paced or ambiguous settings.
- Clear, concise, candid communication and strong attention to detail.

## Nice-to-haves
- Experience with large military headquarters and operational planning.
- SAMS, JAWS, or SAW graduate background.
- Experience working with planners and senior military leaders, including Generals and Admirals.

## Compensation
- Annual salary: $150,000-$180,000.

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