# Customer Experience - Dental Lab Technician

**Company:** [Dandy](https://hotfix.jobs/companies/dandy)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 3+ years
**Skills:** Dental Technology, 3Shape Cad/Cam, Implant Design, Crown And Bridge, Digital Dental Workflows, Implant Systems, Scan Bodies, Dental Design, Customer Support, Problem Solving, Clinical Communication
**Posted:** 2026-09-09

> Provides real-time technical and customer support to German clinicians, applying dental laboratory expertise to treatment planning, CAD/CAM case design, and workflow troubleshooting. Requires 3+ years as a dental technician, 3Shape experience, strong communication skills, and German and English fluency.

## Job Description

## Responsibilities
- Collaborate with doctors in real time to review and refine case designs for optimal aesthetic and functional patient outcomes.
- Provide expert guidance on complex dental cases and build clinician confidence in digital tools.
- Communicate with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and provide empathetic technical support.
- Liaise between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
- Manage multiple complex conversations while meeting tight deadlines and maintaining quality standards.

## Requirements
- 3+ years of experience in a dental technician role.
- 2+ years of experience with 3Shape CAD/CAM design, including implant and crown-and-bridge cases.
- Deep understanding of digital dental workflows, implant systems, scan bodies, and dental design best practices.
- Technologically adept and able to learn and navigate dental design platforms quickly.
- Strong rapport-building, customer service, independent problem-solving, and communication skills.
- Excellent verbal and written communication, including the ability to translate clinical and technical feedback into actionable insights.
- Comfortable supporting doctors through live chat, phone, and video calls.
- Native or near-native fluency in the local market language, knowledge of local dental terminology and norms, and English fluency for global collaboration.

## Preferred Qualifications
- Previous experience in a customer-facing laboratory role.

## Compensation and Benefits
- Comprehensive country-specific benefits for full-time positions, typically including healthcare, dental, mental health support, parental planning resources, retirement savings options, and paid time off.

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