# Senior Implementation Engineer

**Company:** [Docker](https://hotfix.jobs/companies/docker)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** €71k – €102k/yr
**Experience:** 5+ years
**Skills:** SaaS, Cloud Computing, Customer Onboarding, Customer Provisioning, Workflow Automation, Process Optimization, Customer Relationship Management, Cross-Functional Collaboration, Docker Hub, Docker Desktop
**Posted:** 2026-08-20

> Leads customer onboarding, provisioning, and migration journeys for Docker customers, partnering across Customer Success, Sales, Operations, and Support. The role requires direct customer-facing implementation experience, strong SaaS and cloud-technology knowledge, and the ability to improve scalable onboarding processes.

## Job Description

## Responsibilities
- Partner with Customer Success, Sales, Operations, and Support teams to establish and refine customer onboarding operations.
- Guide customers through initial journey points and deliver customer-centric onboarding solutions.
- Improve strategies, automations, workflows, and tooling to streamline onboarding.
- Maintain knowledge-base content for common customer situations.
- Execute day-to-day onboarding and provisioning with rapid execution and minimal friction.
- Ensure smooth transitions between Customer Success, Sales, Onboarding, and Support teams.
- Provide personalized onboarding through efficient, automated workflows.
- Build customer relationships throughout onboarding and migration before transition to Customer Success Management.
- Balance personalized support with scalable processes.
- Track provisioning, onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic-alignment metrics.

## Requirements
- 4+ years of professional, full-time, post-graduate experience working with external customers and internal sales, support, or success teams in a customer onboarding or implementation engineering role.
- Direct customer-facing onboarding experience.
- Deep experience with SaaS platforms and cloud-based technologies.
- Strong cross-functional collaboration and customer relationship management skills.
- Excellent problem-solving and communication skills.
- Demonstrated ability to adapt, evolve, and learn cutting-edge technologies.

## Compensation & Benefits
- EU compensation: **€71.4K–€102K+ equity**.
- Remote-first work from home, with offices in Seattle and Paris for connection and collaboration.
- Flexible scheduling.
- Generous paid time off, quarterly Whaleness Days, and an end-of-year Whaleness break.
- Home-office support and a technology stipend equivalent to **US$100 net per month**.
- Annual learning and development stipend.
- 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees.
- Country-dependent medical, retirement, and paid-holiday benefits.
- Docker swag.

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