# Chief of Staff

**Company:** [Tulip](https://hotfix.jobs/companies/tulip)
**Location:** Somerville, MA
**Role:** Business Operations
**Experience:** 8+ years
**Skills:** Business Operations, Program Management, Strategic Planning, Process Design, Change Management, business analytics, resource allocation, Microsoft Office, Google Workspace, reporting tools, data interpretation, Workflow Automation, standard operating procedures, investor relations
**Posted:** 2026-08-08

> Leads company-wide planning, operating rhythms, process improvement, and strategic initiatives while supporting the CEO and executive team. The role requires 7+ years of progressive operations or strategy experience, strong analytics and communication skills, and regular hybrid presence in Somerville.

## Job Description

## Requirements
- 7+ years of progressive experience in business operations, operational excellence, program management, strategy and planning, Chief of Staff, or business process optimization, ideally within a technology or high-growth company.
- Demonstrated ability to build, scale, and continuously improve core business processes across multiple functions, including GTM, R&D, and G&A.
- Proven success leading complex, cross-functional initiatives and implementing change management in dynamic environments.
- Advanced organizational skills with expertise in operational planning, resource allocation, and process design.
- Strong analytical skills, including proficiency with data interpretation and business analytics to identify performance gaps and recommend solutions.
- Superior verbal and written communication skills, with experience building executive-level deliverables and influencing stakeholders at all levels.
- Expert knowledge of Microsoft Office and Google Workspace applications, with comfort using business systems and reporting tools.
- Experience managing people directly.
- MBA or top-tier consulting experience is a plus.

## Responsibilities
### Strategic Planning and Operating Rhythm
- Lead annual and quarterly planning cycles with Finance and functional leaders.
- Facilitate goal-setting, track progress, and ensure accountability across teams.
- Design and manage frameworks aligning cross-functional teams around priorities, resource allocation, and business outcomes.
- Manage company-wide communication rhythms, leadership team meetings, and presentations for internal and external audiences.

### Business Process Design and Improvement
- Analyze and optimize core processes across GTM, R&D, and G&A to improve efficiency and scalability.
- Partner with Systems and Analytics teams to automate workflows, improve data accessibility, and ensure accurate reporting.
- Establish standard operating procedures and drive adoption through change management.
- Foster a culture of continuous improvement and operational rigor.

### Cross-Functional Strategy and Program Management
- Lead high-priority, cross-functional initiatives such as pricing changes, new market entry, and onboarding redesigns.
- Connect departments to ensure clarity, alignment, and effective execution of strategic programs.
- Drive strategic initiatives on behalf of the CEO, COO, and executive team from planning through execution and performance tracking.

### Executive Operations and Decision Support
- Build and manage the CEO Office function.
- Prepare and present analyses, dashboards, and recommendations for executive leadership and Board-level forums.
- Lead rhythms and projects related to Board and Investor Relations.
- Conduct diagnostics to identify business performance gaps and improvement opportunities.
- Design and coordinate leadership offsites, departmental onsites, and company-wide strategic events, including logistics and executive communications.

## Compensation and Benefits
- Company equity.
- Health, dental, vision, short-term disability, long-term disability, life, AD&D, flexible spending account, commuter, parental leave, and 401(k) benefits.
- Flexible work schedule and unlimited vacation policy.
- Virtual company events and happy hours.
- Fitness subsidies.

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