# Client Value Partner - Pharmaceuticals

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** London, United Kingdom
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** Customer Success, Strategy Consulting, Pharmaceuticals, Business Transformation, Process Re-Engineering, Change Management, Project Management, Executive Communication, Customer Advisory Boards, Celonis, Process Mining, Artificial Intelligence
**Posted:** 2026-07-24

> Leads strategic pharmaceutical customer relationships and end-to-end value realization, coordinating cross-functional teams, executive stakeholders, transformation programs, and platform adoption. Requires 10+ years of relevant industry experience and strong consulting, change management, and communication skills.

## Job Description

## Responsibilities

### Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into strategic objectives.
- Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
- Mentor and coach team members, providing guidance and feedback to managers on team performance.

### Driving Customer Value
- Own the end-to-end customer value journey.
- Influence key customer stakeholders through executive communication, product knowledge, and industry expertise.
- Establish program roadmaps and detailed value plans with senior stakeholders.
- Resolve customer escalations by orchestrating internal teams efficiently and effectively.
- Align Celonis delivery with customer strategy and targets to solve business-critical problems.
- Drive value realization and adoption, ensuring high-quality, on-time project completion, client satisfaction, and usage targets.

### Community Building & Customer Advocacy
- Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
- Establish feedback loops to gather insights and improve products and services.
- Represent the customer internally, aligning product development and service offerings with industry needs.
- Collaborate with the customer advocacy team on advocacy strategies.
- Drive customer presence and sponsorship at Celonis and industry events, including conferences, webinars, and thought leadership.
- Collaborate on innovation and domain-specific asset development.
- Contribute to playbooks, resources, and tools for the value engineering team.

## Requirements
- 10+ years of relevant customer success, strategy consulting, or related experience within the Pharmaceuticals industry.
- Experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
- Strong experience with change management practices.
- Ability to navigate large global organizations and influence through data, facts, and confidence.
- Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
- Consultative approach when engaging with senior executives.
- Strong team player with a patient and entrepreneurial leadership style.
- Project management skills, including the ability to organize and manage multiple workstreams.
- Strong communication skills.
- Self-motivated and proactive.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with varied stakeholders.

### Nice-to-have
- Experience with AI-based transformation.

## Compensation & Benefits
- Total compensation includes base salary, bonus, equity, and benefits.
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Inclusive parental leave, including 24 weeks for primary carers and 12 weeks for supporting carers.
- Unlimited PTO in applicable regions and generous PTO globally.
- Flexible hybrid work model.
- Learning and mentorship programs, including a 70-20-10 learning framework.
- Subsidized Wellhub memberships and mental health counseling.
- Paid Impact Days for community and environmental volunteering.

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