# Product Support Specialist - Americas

**Company:** [Ashby](https://hotfix.jobs/companies/ashby)
**Location:** Remote
**Role:** Customer Support
**Salary:** $63k – $95k/yr
**Skills:** Ashby, Technical Support, Integrations, Workflow Automation, B2B Support, Troubleshooting, Enterprise Software, Customer Workflows, SaaS, Hr Tech
**Posted:** 2026-02-20

> Provides technical support for Ashby's complex HR software, troubleshooting integrations and workflows for B2B customers while contributing to team improvement projects. Requires strong problem-solving, customer empathy, and B2B support experience in a remote role.

## Job Description

## Responsibilities

- Work directly with customers daily on sophisticated technical issues.
- Troubleshoot integrations and guide through detailed workflows.
- Contribute to team projects like technical enablement and workflow automation.

## Requirements

- Experience with complex, evolving products and eagerness to learn.
- Strong curiosity, problem-solving, and ownership.
- Ability to delight customers with thorough, empathetic, detailed responses.
- B2B support experience across small to enterprise organizations.
- Highly technical; comfortable solving complex problems without quick triage to engineering.

## Nice-to-Haves

- Self-starter mindset for remote work.

## Benefits

- Competitive salary ($62,500 - $94,500 USD).
- Unlimited PTO (4 weeks recommended).
- 12 weeks paid family leave (US).
- Top-notch health insurance (US), equipment budget, education stipend.

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**Canonical:** https://hotfix.jobs/jobs/677aa1ca-9ac2-4326-9134-9f7c45f103b6