# Customer Success Manager - EMEA

**Company:** [Chainguard](https://hotfix.jobs/companies/chainguard)
**Location:** Remote
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, DevSecOps, Application Security, Supply Chain Security, Cloud Computing, AWS, GCP, Microsoft Azure, Containers, Linux, Vulnerability Management, Software Development Lifecycle, Regulatory Compliance, Cybersecurity
**Posted:** 2026-08-26

> Own post-sales customer relationships across onboarding, implementation, adoption, value realization, renewals, and expansion for enterprise customers. The role requires 5+ years in customer-facing technical or business roles and knowledge of cybersecurity, cloud, or software supply chain domains.

## Job Description

## Responsibilities
- Serve as the primary post-sales contact for customers across onboarding, implementation, and adoption.
- Create success plans with customers and internal teams, aligning requirements, goals, and challenges.
- Support business value realization so customers can demonstrate and prove value internally.
- Provide change-management guidance for large, scaled rollouts.
- Advocate for customer needs and requirements across Sales, Product, Engineering, Solutions Architecture, Technical Support, and Customer Engineering.
- Coordinate timely resolution of customer issues.
- Build hands-on product expertise and advise customers on optimization, industry trends, features, best practices, and security principles.
- Partner with the Education team to deliver customer training and education.
- Develop relationships with stakeholders ranging from technicians to CISOs.
- Partner with Sales on renewals and expansions while reducing churn risk.

## Requirements
- 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams, such as Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
- Domain knowledge in one or more of supply chain security, DevSecOps, application security, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
- Ability to independently own a customer portfolio, make strategic decisions, manage escalations, de-escalate conflict, and influence internal teams.
- Entrepreneurial mindset with the ability to develop new processes and practices.
- Commitment to continuous personal and professional development.
- Strong drive, emotional intelligence, and priority-management skills.

## Nice-to-haves
- Early-stage startup experience.
- Passion for technology and cybersecurity.
- Hands-on technical experience with cloud computing environments, containers, Linux, supply chain security, DevSecOps, application security, security infrastructure, regulatory compliance, vulnerability management, or the software development lifecycle.

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