# Safeguards Enforcement Lead, User Well-Being

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** New York, NY, San Francisco, CA, Washington, DC
**Role:** Customer Success
**Salary:** $285k – $330k/yr
**Skills:** SQL, Python, Data Analysis, Content Moderation, Quality Assurance, Workflow Management, Policy Enforcement, Trust & Safety, Generative AI, Photodna, Csai Match, Perceptual Hashing, Age Assurance, Coppa, Kosa
**Posted:** 2026-09-02

> Leads User Well-Being enforcement operations spanning child safety, mental health, abuse and exploitation, and age assurance. The role manages review teams and partners cross-functionally to scale workflows, improve detection systems, monitor risks, and meet reporting obligations.

## Job Description

## Responsibilities
- Manage a team of individual contributors across child safety, mental health, abuse and exploitation, and age assurance policy areas.
- Serve as the primary contact for content-review partners, including onboarding, training, quality assurance, and relationship management.
- Design and improve scalable enforcement workflows while maintaining accuracy and consistency.
- Partner with Engineering and Data Science to optimize detection models and automated enforcement systems.
- Develop documentation, decision trees, and review guidelines for consistent enforcement.
- Monitor emerging AI policy-enforcement practices, legal frameworks, and technology developments.
- Identify misuse trends and communicate findings to Product, Policy, Engineering, Legal, and Trust & Safety stakeholders.
- Coordinate legally required reporting to external bodies such as NCMEC.

## Requirements
- Experience managing teams in User Well-Being, trust and safety, content moderation operations, or policy enforcement.
- Direct experience with child safety, mental health, abuse and exploitation, and age assurance harms.
- Experience managing or coordinating content-review operations, quality assurance, and workflow management.
- Experience establishing and scaling policy-enforcement or content-review workflows.
- Proficiency in SQL or other data-analysis tools for monitoring workflow health, queue metrics, and enforcement trends.
- Experience identifying emerging risks and communicating findings cross-functionally.
- Understanding of implementing product policies at scale in content moderation.
- Bachelor’s degree or equivalent combination of education, training, and experience.

## Nice-to-haves
- Expertise in child safety, CSEA, online child protection, mental wellness, and age assurance.
- Experience with NCMEC, IWF, or equivalent reporting bodies.
- Familiarity with CSAM reporting obligations, KOSA, COPPA, or comparable international frameworks.
- Experience with generative AI products and misuse risks.
- Experience designing or evaluating trauma-informed reviewer support and wellness protocols.
- Python proficiency for workflow automation or data analysis.
- Experience with PhotoDNA, CSAI Match, perceptual hashing, or other hash-matching technologies.
- Familiarity with age-assurance technologies.

## Compensation
- Annual salary: **$285,000–$330,000 USD**.

## Similar jobs

- [Executive Programs Lead, Americas](https://hotfix.jobs/jobs/1747efd9-32a4-46e2-9e95-a1940aec3dd0) - OpenAI - San Francisco, CA - $287k – $318k/yr
- [Partner Success Lead](https://hotfix.jobs/jobs/7466ae11-0c55-4a78-aee5-24b14536d119) - Anthropic - San Francisco, CA - $300k – $365k/yr
- [Manager, Customer Success GSI](https://hotfix.jobs/jobs/051993bc-ea70-4b3d-a274-80fa657cb642) - Anthropic - San Francisco, CA - $265k – $320k/yr
- [Customer Success Manager- Strategics](https://hotfix.jobs/jobs/3db4f1ba-50ce-42b8-8895-470924493722) - Anthropic - New York, NY - $265k – $320k/yr
- [Manager, Customer Success - Beneficial Deployments](https://hotfix.jobs/jobs/5abc6c31-762f-4a4d-9e42-7c359d94cb8f) - Anthropic - San Francisco, CA - $265k – $320k/yr

**Apply:** https://hotfix.jobs/jobs/66a795fc-9268-40f6-8590-1a3d5f96d846
**Canonical:** https://hotfix.jobs/jobs/66a795fc-9268-40f6-8590-1a3d5f96d846