# Training Manager

**Company:** [Forterra](https://hotfix.jobs/companies/forterra)
**Location:** Clarksburg, MD
**Role:** Customer Success
**Salary:** $130k – $160k/yr
**Experience:** 5+ years
**Skills:** Instructional Design, Technical Training, Curriculum Development, Adult Education, Train-The-Trainer, Training Program Management, Cross-Functional Collaboration, Training Metrics & Analytics, Hands-On Technical Training, Training Material Development
**Posted:** 2026-06-16

> Lead company-wide training programs for autonomous ground vehicle operations. Design curricula, develop materials, and manage delivery for internal personnel and external customers.

## Job Description

## What you'll do

### Training Program Development & Delivery
- Own Forterra’s customer and internal training strategy, spanning operator training, Train-the-Trainer programs, and refresher and sustainment training.
- Lead the design and evolution of training curricula that combine classroom instruction, hands-on exercises, and operational scenarios.
- Oversee and assist with developing of training materials including instructor guides, slide decks, hands-on lab exercises, and assessments and certification criteria.
- Coordinate and support training delivery in partnership with trainers, Field Service Reps, and subject matter experts.
- Ensure training content remains current with product capabilities and operational best practices.

### Cross-Functional & Program Support
- Serve as the Customer Success lead for training during program kickoffs, sustainment planning, site activation, and deployment readiness.
- Support program planning, proposals, and timelines as they relate to training scope.
- Actively incorporate feedback from customers and field teams into continuous improvement of training programs.

### Process, Quality & Scaling
- Build repeatable processes for training intake, prioritization, and execution.
- Define and track metrics related to training readiness, program completion, and customer enablement.
- Drive standardization and content reuse to improve efficiency while maintaining flexibility for program-specific needs.
- Help scale Customer Success operations by reducing deployment and sustainment friction through strong enablement materials.

## Qualifications
- 5+ years of experience in technical training, instructional design, or customer enablement roles
- Demonstrated experience both leading teams and personally delivering technical training
- Background in formal, corporate, or adult education — or equivalent experience building and running structured training programs
- Demonstrated ability to hire, evaluate, and develop strong training talent
- Ability to learn and internalize complex technical systems and translate that knowledge into effective instructional experiences
- Proven ability to work cross-functionally with Engineering, Program, and Field teams
- Excellent written and verbal communication skills
- Strong organizational skills and ability to manage multiple concurrent priorities

## Preferred Qualifications
- Experience in autonomy, robotics, defense, or other complex technical domains
- Familiarity with MIL-STD or regulated documentation environments
- Experience designing and delivering hands-on technical training
- Familiarity with technical documentation standards and practices

## Compensation & Benefits
- US Salary Range: $130,000—$160,000
- Equity included in most full-time, high-demand roles
- Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents
- Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents
- Extremely generous company holiday calendar including a winter break in December
- Competitive paid time off (PTO) offering 20 days accrued per year
- A minimum of 7 weeks fully paid parental leave for birth/adoption
- A $9k annual tuition reimbursement or professional development stipend
- 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%

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