# Customer Success Manager

**Company:** [Webflow](https://hotfix.jobs/companies/webflow)
**Location:** Remote
**Role:** Customer Success
**Salary:** $130k – $175k/yr
**Experience:** 3+ years
**Skills:** Customer Success, Account Management, SaaS, cms platforms, MarTech, analytics tools, SEO, Project Management, web technologies, AI, Renewals, nrr
**Posted:** 2026-07-30

> Customer Success Manager for Webflow's high-impact Enterprise accounts. Build relationships, drive adoption of the AI-native web platform, own renewals/expansion, and deliver business outcomes in the marketing/digital experience space. Requires 3+ years in CS/AM, technical aptitude, and familiarity with martech/CMS/SEO.

## Job Description

## Responsibilities
- Build strong working relationships with customers’ day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey.
- Learn each customer’s goals and workflows to guide them toward meaningful wins with Webflow’s AI-native website experience platform.
- Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans.
- Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption of new features.
- Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement.
- Own full execution of the renewal process for your book of business, from forecasting through close to protect and grow recurring revenue.
- Bring clear, organized customer insights back to the business to help improve our product, processes and overall Enterprise experience.

## Requirements
- 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment.
- Familiarity with the marketing and digital experience landscape e.g. CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows and how they connect to business outcomes.
- Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs and kept work moving.
- Solid organizational and project-management habits that help you stay prepared, document clearly and follow through reliably.
- Strong technical aptitude, with demonstrated ability to quickly learn and confidently navigate complex technical products, web technologies and workflow tools.
- Proven track record owning renewals and/or contributing to expansion revenue in a former role with comfort operating against commercial targets like NRR.

## Nice-to-Haves
- Take a consultative approach and ask thoughtful questions, learn quickly, and enjoy helping customers solve real problems.
- Communicate clearly and confidently, especially when explaining technical concepts or guiding a customer through next steps.
- Willing to dive into a technical product and learn how to support customers across a range of web and workflow use cases.
- Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.

## Compensation and Benefits
- **United States (USD)**: Zone A: $148,500 - $175,000; Zone B: $139,500 - $164,000; Zone C: $130,000 - $154,000 (OTE ranges including base + commissions).
- **Canada (CAD, BC)**: $144,500 - $170,000.
- Equity (RSUs).
- Comprehensive medical, dental, and vision plans.
- 12 weeks paid parental leave + additional for birthing parents.
- Flexible vacation, paid holidays, sabbatical program.
- 401(k) with 100% match up to $6,000/year.
- Monthly wellness and work stipends.
- Annual WIN bonus program.

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