# Senior Customer Engineer

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** Tokyo, Japan, Beijing, China
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** Web Security, Networking, DNS, Ddos Mitigation, Cloud Infrastructure, Enterprise Architecture, Workers Ai, Ai Gateway, Prompt Engineering, LLMs, Retrieval-Augmented Generation, Python, JavaScript, Api Connectors
**Posted:** 2026-08-11

> This customer-facing technical role designs architectures, validates solutions, and guides enterprise customers through adoption, renewal, and expansion. It requires broad security, networking, cloud, and AI platform expertise, commercial accountability, strong executive communication, and bilingual English and Cantonese proficiency.

## Job Description

## Responsibilities

- Partner with Account Executives to lead technical discovery, design bespoke architectures, and deliver product demonstrations and proofs of concept across security, networking, and developer platforms.
- Serve as a trusted technical advisor throughout the customer lifecycle, from onboarding through maturity, renewal, and expansion.
- Maintain long-term technical alignment between customer business goals and the product roadmap.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Drive platform adoption, revenue retention, and strategic cross-sell and upsell opportunities using product usage data.
- Lead technical quarterly business reviews for C-level executives, translating platform capabilities into return on investment.
- Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

## Requirements and Qualifications

- Experience in a customer-facing technical role such as solutions engineering, customer engineering, sales engineering, or forward deployed engineering.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- Experience operating in a quota-carrying or revenue-aligned environment, with knowledge of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, including the ability to connect technical implementation details with C-suite business strategy.
- Bilingual English and Cantonese proficiency.
- Hands-on experience building, deploying, or architecting solutions with Cloudflare’s developer platform and AI ecosystem, including Workers AI and AI Gateway.
- Experience with prompt engineering, large language model orchestration, or retrieval-augmented generation architectures.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions.

## Compensation and Benefits

- Competitive base salary.
- Variable commission structure tied to full-lifecycle commercial targets, including new business acquisition, adoption milestones, and account expansion.
- Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
- The position may require access to information protected under U.S. export control laws.

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