# Customer Success Engineer

**Company:** [Pave](https://hotfix.jobs/companies/pave)
**Location:** San Francisco, CA, New York, NY
**Role:** Solutions Architecture
**Salary:** $113k – $142k/yr
**Experience:** 2+ years
**Skills:** JSON, HTML, SQL, API Integrations, Project Management, data migration, SaaS, customer implementation
**Posted:** 2026-08-03

> Implement and configure compensation software for B2B SaaS customers while managing projects, advising HR and Finance stakeholders, and driving adoption. The role requires at least two years of customer-facing implementation or technical account experience, strong project management, and technical fluency in JSON, HTML, SQL, and APIs.

## Job Description

## Responsibilities
- Drive successful implementation projects for compensation software, partnering with HR and Finance leaders to transform compensation strategies and ensure adoption and business outcomes.
- Own end-to-end project management for customer implementations, including detailed project plans, early risk identification, and stakeholder communication.
- Advise customers on compensation challenges and scalable processes using the platform.
- Collaborate with Product, Engineering, and Customer Success to surface customer needs and contribute to platform improvements.
- Build strong customer relationships through clear communication and creative problem-solving.
- Execute technical customer needs involving integrations, data migration, and configuration.

## Requirements
- 2+ years of experience as a customer-facing Customer Success Engineer, Technical Account Manager, or Implementation Manager at a B2B SaaS company.
- Deep experience with JSON, HTML, SQL, and API integrations.
- Strong project management, customer-facing communication, and technical skills.
- Creative problem-solving and a focus on customer outcomes, adoption, and usage.
- Ability to work with project managers, Heads of People, Finance stakeholders, and other varied audiences.
- Ability to work autonomously, prioritize effectively, and identify high-leverage or blocking work.
- Willingness to work in a fast-paced startup environment and take on varied responsibilities.
- Comfort working with customers through video calls and email.

## Compensation and Benefits
- Targeted cash compensation:
  - P2: $86,000 - $107,000
  - P3: $113,000 - $142,000
- Meaningful equity.
- Medical, dental, and vision coverage for employees and families.
- Flexible paid time off and the ability to work from anywhere in the world for up to one month.
- Lunch and dinner stipends and stocked kitchens.
- Quarterly education stipend.
- Robust parental leave.
- Commuter stipend.
- Hybrid work culture with in-person collaboration 3 to 4 days per week.

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