# Senior Enterprise Launch Manager

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Palo Alto, CA, San Francisco, CA
**Role:** Customer Success
**Salary:** $131k – $175k/yr
**Experience:** 5+ years
**Skills:** Project Management, Account Management, ERP, NetSuite, sage intacct, quickbooks online, expense programs, corporate card programs, rfp, training programs
**Posted:** 2026-07-30

> Own end-to-end implementation and launch of a travel and expense platform for enterprise customers. Serve as project manager and technical POC, driving discovery, integrations, training, process improvements, and cross-functional collaboration while advocating for customer needs.

## Job Description

## What You'll Do
- Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.
- Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments.
- Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions.
- Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate product features into existing workflows.
- Understand and document customer pain points, advocate for them internally to influence product changes.
- Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period.
- Develop and optimize enterprise training programs including written and video collateral.
- Identify and work with sales on pre-engagement opportunities and RFP’s.
- Collaborate with Sales, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success in order to meet existing, new, and future customer needs.
- Develop tailored training programs including hosting remote or on site training, creating training materials and standard operating procedures.
- Provide an excellent customer experience through high-quality communication and interactions.
- Act as the key Project Manager ensuring accurate completion of numerous implementation tasks.

## What We’re Looking For
- 5+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once.
- Experience implementing or administering expense programs and/or corporate card programs.
- Experience with month-end close, preferably with cloud based ERPs (e.g. NetSuite, Sage Intacct, Quickbooks Online).
- You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
- Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.
- Solid oral, written, presentation and interpersonal communication and relationship skills.
- Proven time management skills in a dynamic team environment.
- Ability to work as part of a team to solve problems in dynamic, energizing environments.
- Inquisitive, practical and passionate about technology and sharing knowledge.
- Likes to be the first to know something and to understand why and how things happen.
- Good at explaining ideas and finding ways to keep people’s attention.
- Willing and able to travel domestically and internationally to visit customers and prospects.

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