# Client Value Partner - Defense & Public Sector

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** London, United Kingdom
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** Celonis, Process Mining, Process Intelligence Graph, Customer Success, Strategy Consulting, Change Management, Program Management, Process Re-Engineering, Ai Transformation, Executive Communication, Stakeholder Management, Value Realization, Adoption Strategy, Customer Advisory Boards, Thought Leadership
**Posted:** 2026-07-24

> Leads strategic Public Sector customer relationships and transformation programs, coordinating cross-functional teams to drive Celonis adoption, measurable value realization, and executive advocacy. Requires 10+ years of relevant customer success or consulting experience, large-scale transformation expertise, and strong change management and communication skills.

## Job Description

## Responsibilities

### Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into strategic objectives.
- Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
- Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

### Driving Customer Value
- Own the end-to-end customer value journey.
- Influence customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
- Resolve customer escalations by efficiently orchestrating internal teams.
- Internalize customer strategy and targets and align Celonis delivery to business-critical objectives.
- Drive value realization and adoption, ensuring high-quality, on-time project completion, client satisfaction, and usage and adoption targets.

### Community Building & Customer Advocacy
- Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
- Establish feedback loops to gather insights and improve products and services.
- Act as the customer’s voice within the company, aligning product development and service offerings with industry needs and customer feedback.
- Collaborate with the customer advocacy team on advocacy strategies.
- Drive customer presence and sponsorship at Celonis and industry events, including conferences, webinars, and thought leadership.
- Collaborate on innovation and new asset development in specific domains.
- Contribute to playbooks, resources, and tools for the value engineering team.

## Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Public Sector.
- Experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to successful change management practices.
- Ability to navigate large global organizations and persuade through data, facts, and confidence.
- Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
- Natural, consultative approach when engaging with senior executives.
- Strong team-player and entrepreneurial leadership style.
- Project management skills, including the ability to organize and manage multiple workstreams.
- Strong communication skills.
- Self-motivated and proactive.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with varied stakeholders.

## Compensation & Benefits
- Total compensation includes base salary, bonus, equity, and benefits.
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Inclusive parental leave policy.
- Flexible hybrid work model.
- Unlimited PTO in applicable regions and generous PTO globally.
- Learning framework, mentorship programs, and dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid volunteer time through annual Impact Days.
- Inclusion Think Tank and annual Inclusion Days.

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