# Senior Customer Engineer, Hong Kong

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** Beijing, China
**Role:** Sales Engineering
**Experience:** 5+ years
**Skills:** Web Security, Networking, DNS, Ddos Mitigation, Cloud Infrastructure, Enterprise Architecture, Workers Ai, Ai Gateway, Prompt Engineering, LLMs, RAG, Python, JavaScript, Api Connectors, Edge Computing
**Posted:** 2026-08-11

> Leads technical discovery, architecture design, demonstrations, and proofs of concept while serving as a continuous technical advisor through customer adoption, renewal, and expansion. Requires broad security, networking, cloud, AI, and scripting expertise plus bilingual English and Cantonese communication.

## Job Description

## Responsibilities

- **Technical validation:** Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and proofs of concept across security, networking, and developer platforms.
- **Trusted advisory:** Maintain deep technical relationships with stakeholders throughout onboarding, maturity, renewal, and expansion.
- **Strategic alignment:** Align customers’ evolving business goals with the product roadmap across the full customer lifecycle.
- **Commercial accountability and expansion:** Carry a variable quota tied to new business acquisition and/or account growth. Drive platform adoption, revenue retention, and strategic cross-sell and up-sell opportunities using product usage data. Lead technical QBRs for C-level executives.
- **AI orchestration and workflow automation:** Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

## Requirements and desirable experience

- Customer-facing technical experience in solutions engineering, customer engineering, sales engineering, or forward-deployed engineering.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- Experience in quota-carrying or revenue-aligned environments, with knowledge of SaaS metrics, business-value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder-management skills, including communication with C-suite stakeholders.
- Bilingual English and Cantonese communication skills.
- Hands-on experience with Cloudflare’s developer platform and AI ecosystem, particularly Workers AI and AI Gateway.
- Experience with prompt engineering, large language model orchestration, or retrieval-augmented generation architectures.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge-computing functions.

## Compensation

- Competitive base salary.
- Variable commission tied to full-lifecycle commercial targets, including new business acquisition, adoption milestones, and account expansion.

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