# Billing Operations Analyst

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Denver, CO
**Role:** Revenue Operations
**Salary:** $71k – $103k/yr
**Experience:** 1+ years
**Skills:** Google Sheets, Excel, NetSuite, Salesforce, SQL, Tableau, Metabase, Zendesk, Jira
**Posted:** 2026-05-26

> Billing Operations Analyst supporting Datadog's Finance team by resolving billing inquiries, managing customer invoice questions, triaging support tickets, and collaborating with Sales, CS, and Product teams on billing processes.

## Job Description

## What You'll Do

- Leverage multiple internal tools and systems to research, analyze, and resolve complex billing questions and customer inquiries.
- Partner closely with cross-functional teams—including Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product—to provide support and insights into Datadog’s billing practices.
- Help customers understand their invoices and billing details, which vary based on usage patterns and plan type.
- Proactively identify, communicate, and collaborate with the Customer Success and Sales teams to resolve customer billing discrepancies and issues in a timely manner.
- Manage and triage an incoming queue of requests and inquiries across Zendesk, Jira, and a dedicated Billing Operations Slack channel, ensuring prompt and accurate responses.
- Contribute to ad-hoc projects and process improvement initiatives as they arise.

## Who You Are

- Bachelor’s degree in Accounting, Finance, or Computer Science.
- 1–3 years of relevant professional work experience.
- Proficiency in Google Sheets and/or Microsoft Excel.
- Excellent written and verbal communication skills.
- Proactive, hands-on approach with a passion for tackling new challenges and continuously improving existing processes.
- Strong attention to detail with the ability to effectively multi-task and prioritize in a fast-paced environment.

## Bonus Points

- Prior experience in a SaaS environment.
- Hands-on experience with NetSuite and/or Salesforce.
- Working knowledge of SQL.
- Experience with data visualization tools such as Tableau and/or Metabase.

## Benefits

- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Employee-focused best in class onboarding
- Internal mentor and cross-departmental buddy program
- Friendly and inclusive workplace culture

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