# Customer Success Lead

**Company:** [AfterQuery](https://hotfix.jobs/companies/afterquery)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $140k – $160k/yr
**Experience:** 3+ years
**Skills:** AI/ML, Customer Success Tooling, CRM, Net Health Scoring, Usage Analytics, Account Growth, Net Dollar Retention, Data-Driven Decision-Making
**Posted:** 2026-04-20

> Leads customer success for AI labs and enterprises, expanding relationships, driving account growth, and ensuring product value through reviews, playbooks, and health monitoring. Requires 3-5 years experience, technical fluency in AI/ML, and relationship-building skills.

## Job Description

## What You'll Do
- Support and expand relationships with existing AI lab and enterprise customers.
- Conduct regular business reviews and strategic check-ins with key stakeholders at client organizations.
- Identify and drive expansion opportunities within existing accounts including new use cases, teams, or product lines.
- Work cross-functionally with operations and engineering teams to ensure customer requirements are met and feedback is incorporated.
- Develop and execute customer success playbooks, onboarding sequences, and account growth strategies.
- Monitor customer health metrics, usage patterns, and satisfaction scores to proactively address issues.
- Create and facilitate customer advisory boards, user groups, and feedback sessions to inform product roadmap.

## What We're Looking For
- 3-5 years in a Customer Success, Account Management, or Customer Engagement role, ideally in DaaS, AI, or B2B SaaS.
- Strong technical fluency to discuss complex AI/ML concepts like model training, evaluation, and data quality with technical stakeholders.
- Proven ability to drive account growth and expansion measured through net dollar retention, usage growth, or contract renewals.
- Exceptional relationship-building skills able to earn credibility and trust with senior-level decision-makers and technical leaders.
- Experience in fast paced, highly technical environments and comfort in ambiguity.
- Familiarity with customer success tooling (CRM/CS, net health scoring, usage analytics, etc.).
- A bias toward data-driven decision-making and continuous optimization.

## Compensation Structure
$140-160k base + bonus + equity

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