# Renewals Manager

**Company:** [Redpanda Data](https://hotfix.jobs/companies/redpanda-data)
**Location:** Austin, TX
**Role:** Account Management
**Salary:** $105k – $105k/yr
**Experience:** 5+ years
**Skills:** Salesforce, Renewals, Account Management, Customer Success, Pipeline Management, Forecasting, Quota Attainment, Cross-Functional Collaboration, Upselling, Contract Negotiation
**Posted:** 2026-06-09

> Own and manage a high-velocity book of renewal business across SMB and mid-market segments. Partner with CSMs and AEs to drive on-time renewals, forecasting accuracy, and expansion opportunities in a technical SaaS environment.

## Job Description

## Responsibilities
- Own and manage a portfolio of renewal opportunities across SMB and mid-market accounts, ensuring timely and accurate renewal execution
- Partner with Customer Success Managers and Account Executives to identify at-risk accounts early and develop retention strategies
- Drive renewal forecasting accuracy by maintaining up-to-date opportunity data in Salesforce
- Lead commercial conversations with customers around contract terms, pricing, and multi-year options
- Identify and execute upsell and expansion opportunities at renewal time in collaboration with the sales team
- Work cross-functionally with Finance, Legal, and Deal Desk to ensure contracts are processed accurately and on time
- Track and report on renewal metrics including net revenue retention (NRR), churn, and on-time renewal rate
- Continuously improve renewal processes, playbooks, and templates to scale the program

## Requirements
- 5-7 years of experience in a renewals, inside sales, account management, or customer success role at a SaaS company
- Demonstrated ability to manage a high-volume pipeline and consistently hit quota or renewal targets
- Strong organizational skills with the ability to prioritize and juggle multiple accounts and deadlines simultaneously
- Clear, professional communication skills — written and verbal — with comfort leading customer-facing conversations
- Experience working in Salesforce or a comparable CRM to manage pipeline and forecast
- A collaborative mindset and eagerness to work cross-functionally in a fast-moving environment

## Nice to Have
- Experience in a technical SaaS, open source, cloud infrastructure, or developer tools company
- Familiarity with data streaming, Kafka, or AI/ML infrastructure concepts
- Exposure to renewal-specific tools such as Gong, ChurnZero, or Clari
- Startup or pre-IPO experience

## Similar roles

- [Client Account Manager, Mid-Market](https://hotfix.jobs/jobs/0f4f4dad-c4fd-484e-8b22-a38e4b39ab66) - Reddit - San Francisco, CA - $105k – $147k/yr
- [Engagement Manager (Services Sales)](https://hotfix.jobs/jobs/82c5faeb-9535-475d-af46-830b43ce4266) - MongoDB - San Francisco, CA - $105k – $206k/yr
- [Mid-Market Account Manager](https://hotfix.jobs/jobs/cb7a295d-3604-409a-875c-9f6b4865a3ed) - Square - Remote - $108k – $202k/yr
- [Enterprise Account Manager, Services](https://hotfix.jobs/jobs/c8b5b55a-687c-4785-95ea-795193a75a66) - Square - San Francisco, CA - $108k – $203k/yr
- [Mid-Market Account Manager, Services](https://hotfix.jobs/jobs/75128836-809b-4708-9a82-3c7fa39a3515) - Square - San Francisco, CA - $108k – $203k/yr

**Apply:** https://hotfix.jobs/jobs/64a9bf6d-5533-4cd4-8fe2-f68d9ae21e18
**Canonical:** https://hotfix.jobs/jobs/64a9bf6d-5533-4cd4-8fe2-f68d9ae21e18