# Customer Success Manager, Rokt Ads

**Company:** [Rokt](https://hotfix.jobs/companies/rokt)
**Location:** Tokyo, Japan
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** Digital Advertising, Ecommerce, Campaign Management, Performance Marketing, Data Analysis, Spreadsheets, Reporting Tools, Ad Platforms, Marketing Technology, Artificial Intelligence, Automation, Campaign Optimization, Account Management
**Posted:** 2026-06-16

> Manages Japanese advertiser relationships for Rokt Ads by supporting campaign launches, optimization, performance analysis, and cross-functional execution. The role requires at least three years of relevant client-facing or digital advertising experience, strong data and organizational skills, and native Japanese with business-level English.

## Job Description

## Responsibilities
- Support onboarding, launch, execution, and ongoing optimization of Rokt Ads campaigns for assigned clients, with increasing autonomy.
- Analyze campaign and portfolio data to identify irregularities, major trends, and actionable insights, and communicate findings clearly to internal and external stakeholders.
- Build confidence managing smaller accounts or discrete components of larger advertiser relationships, ensuring timely follow-through and strong operational execution.
- Learn and apply AI-enhanced tools, automation, and Rokt product insights to improve campaign efficiency, reporting quality, and customer outcomes.
- Partner effectively across Sales, Account Management, Ad Operations, Product, and other internal teams to solve problems quickly and adapt to changing business priorities.

## Requirements
- 3+ years of experience in client success, account management, digital advertising, campaign management, performance marketing, or a related customer-facing role.
- Experience using data, spreadsheets, reporting tools, or ad platforms to monitor performance and generate insights.
- Strong organizational skills and the ability to operate effectively in fast-paced teams while balancing multiple priorities and meeting deadlines.
- A builder mindset with humility, curiosity, and accountability.
- Knowledge of digital advertising, ecommerce, campaign optimization, or customer performance metrics.
- Interest in using AI-driven tools to improve execution.
- Native-level Japanese and business-level English.

## Nice to Have
- Experience with campaign management or marketing technology tools.

## Compensation
- **Total target compensation:** ¥15,300,000–¥18,800,000 JPY per year, including base salary, commission, and equity.
- **Fixed annual salary:** ¥12,250,000–¥15,000,000 JPY.
- **Target commission (STIP):** ¥1,250,000–¥2,000,000 JPY.
- **Equity:** Initial grant of 1,200 RSUs vesting over four years.

## Benefits
- Equity ownership for every employee.
- Enterprise access to AI tools including Claude, ChatGPT, Gemini, and Replit.
- Extra leave, including bonus annual leave and sabbatical leave.
- Continuous development opportunities and transparent career progression.
- Inclusive workplace and opportunities to work with leading ecommerce brands.

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