# AI Support Engineer - San Francisco

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Support Engineering
**Salary:** $180k – $260k/yr
**Experience:** 8+ years
**Skills:** Python, Saas Troubleshooting, OpenAI API, ChatGPT, Codex, Scripting, Automation, Technical Support, Root Cause Analysis, Cross-Functional Collaboration
**Posted:** 2026-06-09

> Provide direct technical support to OpenAI customers, troubleshoot complex SaaS issues, automate processes with Python and AI tools, and partner with Product and Engineering to improve the customer experience. Requires 8+ years in technical support or user operations.

## Job Description

## Responsibilities
- Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
- Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
- Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
- Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
- Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.
- Orchestrate agentic improvements to our operations that will level-up our entire team.
- Foster a supportive and productive work culture within the User Operations team.
- Provide support coverage in on call shifts and during holidays and weekends based on business needs (standard 5x8 work week, with 1 of the days covering weekend shifts each week).

## Requirements
- 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
- Comfortable using emerging technologies (Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.
- Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
- Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.
- Among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.
- Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.
- Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.
- Humble attitude, eagerness to help others, and desire to pick up whatever knowledge is missing to make both the team and customers succeed.
- High horsepower, adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

## Nice-to-Haves
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

## Compensation & Benefits
- Hybrid work model of 3 days in the office per week.
- Relocation assistance to new employees.

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