# Technical Enablement Manager, Professional Services

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** New York, NY
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** Adult Learning Principles, Project Management, Content Creation, Knowledge Management Platforms, E-Learning Software, Lms, Technical Certifications, Payment Industry Knowledge, Consulting Skills, Change Management
**Posted:** 2026-04-16

> Develops and delivers technical enablement programs for Professional Services, including training, content curation, and performance analysis to accelerate customer time-to-value. Requires 10+ years in technical consulting/enablement, strong project management, and cross-functional collaboration skills.

## Job Description

## Responsibilities

- Develop the long-term vision, strategy, and day-to-day operations for Professional Services enablement at Stripe. Establish KPIs and analytics to track impact and make data-driven decisions. Create and publish Professional Services enablement calendar.
- Communicate enablement strategies, program progress, and readiness metrics to senior ProServ leadership.
- Collaborate with a globally distributed team across multiple time zones and serve as the bridge between Product, GTM Enablement, Partners, and Professional Services leadership.
- Understand the role of consulting at Stripe to build new training programs and content focused on soft skill enablement.
- Translate complex product capabilities into specialized learning paths and actionable enablement resources across Stripe’s technical landscape. Stay on the pulse of industry trends and competitive landscapes.
- Build aesthetically superb courseware and documentation alongside scalable enablement assets (e.g., technical deep-dives, playbooks, certification programs, and hands-on technical labs).
- Orchestrate and collaborate with Subject Matter Experts (SMEs), including Product and Product Marketing, to curate high-impact technical content.
- Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources.
- Cultivate a program of continuous peer-to-peer learning that empowers top-performing consultants to share best practices and field-tested technical solutions.
- Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in satisfaction, productivity, and revenue generation.
- Be a key advocate and support for change management and best practices throughout the organization.

## Minimum Requirements

- 10+ years of experience in a technical consulting or enablement role
- Knowledge of adult learning principles and the ability to incorporate them into the curriculum
- Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales and delivery performance
- Strong project management skills with the ability to multitask, prioritize, and execute in a fast-paced environment
- Excellent communication and presentation skills, with experience engaging both technical and non-technical stakeholders
- Demonstrated ability to work cross-functionally and build productive relationships with teams across the organization
- Passion for continuous learning and a solutions-oriented mindset
- Experience with content creation, curation, and knowledge management platforms

## Preferred Qualifications

- Experience developing content for technical certifications
- Professional experience using e-learning software and/or LMS
- Experience working with payment industry and/or consulting

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