# IT Support Engineer

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** London, United Kingdom, Dublin, Ireland
**Role:** IT Support
**Salary:** €125k – €165k/yr
**Skills:** macOS, Chromeos, iOS, Android, Google Workspace, Slack, GitHub, Atlassian, SSO, MFA, MDM, Bash, Python, DNS, Dhcp
**Posted:** 2026-08-12

> Provides internal IT support across endpoints, SaaS applications, identity and access systems, and workplace technology. The role emphasizes troubleshooting, automation, documentation, and scalable employee lifecycle operations in a mostly macOS environment.

## Job Description

## Responsibilities
- Triage and resolve issues across hardware, software, networking, and accounts through ticketing, Slack, and in-person support.
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, and Atlassian.
- Troubleshoot device enrollment, configuration profiles, and policy enforcement.
- Support access management and employee lifecycle workflows, including onboarding, offboarding, and reorganizations.
- Handle escalations requiring cross-team coordination.
- Participate in an on-call rotation for urgent issues outside business hours.
- Provide hands-on support for user technology, AV systems, conference rooms, and printers.
- Communicate clearly with users at every technical level.
- Write and maintain internal documentation, runbooks, how-to guides, and knowledge base articles.
- Identify recurring support issues and opportunities for automation.
- Streamline onboarding and other high-volume operations.
- Contribute to automation efforts.
- Maintain and improve device management, identity, and access systems.
- Write Bash and Python scripts to automate repetitive tasks.

## Requirements
- Hands-on IT support experience, ideally in a fast-paced environment.
- Experience supporting macOS endpoints and familiarity with ChromeOS, iOS, and Android.
- Experience administering Google Workspace and Slack, including workspace management, permissions, and troubleshooting.
- Experience supporting and administering SaaS tools.
- Understanding of identity and access fundamentals, including SSO, MFA, and directory services.
- Familiarity with MDM fundamentals and endpoint management concepts.
- Basic Bash or Python scripting for automation.
- Strong, methodical, and persistent troubleshooting skills.
- Clear communication and a service-oriented approach.
- Ownership of problems through resolution.
- Bachelor's degree or an equivalent combination of education, training, and experience.

## Nice to Have
- Familiarity with zero-trust security concepts and endpoint security tooling.
- Networking fundamentals, including DNS, DHCP, and VPNs.
- Experience with IT projects such as migrations, tool rollouts, or process redesigns.
- Experience using AI tools to improve individual or team productivity.
- Interest in developing deeper technical skills and taking on more complex systems administration.

## Compensation
- Annual salary: €125,000–€165,000 EUR.

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