# Technical Solutions Engineering Manager

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** San Francisco, CA, Seattle, WA
**Role:** Engineering Management
**Experience:** 5+ years
**Skills:** Software Development, Team Management, technical support, developer experience, Cross-Functional Collaboration
**Posted:** 2026-07-29

> Lead and develop the Technical Solutions Engineering team at Stripe to deliver exceptional technical support and developer experiences for complex integrations. Requires management experience of user-facing engineering teams and a software development background; must align with APAC hours from a US Pacific Time zone.

## Job Description

## Responsibilities
- Define and deliver a comprehensive technical support experience for developers and our most complex users (via internal user-facing teams) integrating Stripe.
- Develop both the long-term vision and strategy for the Technical Solutions Engineering team and manage day-to-day operations.
- Develop relationships across the entire organization at Stripe to influence others in aiming for the best developer experience possible.
- Work cross-functionally across Stripe to bring innovative ways to make Stripe’s developer experience even more self-serve & impactful.
- Recruit, coach, and develop user facing engineers.
- Inspire, motivate and enable individual development and promote career growth of the team.
- Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer support experiences.

## Minimum Requirements
- Experience leading, managing and developing user-facing engineering teams.
- Background in software development in one or more programming languages.

## Preferred Qualifications
- Direct experience as a user-facing engineer is highly desired.
- You attract great teammates.
- You encourage a healthy work environment that’s both supportive and challenging.
- You’re excited to help engineers develop new skills and advance in their careers.
- You understand what makes teams successful and what role a manager can play in that process.
- You’re clear and persuasive in writing and in person.
- You lead by example, by setting the right context, and by helping teammates do their best work.
- You know when to let a team work through problems and when to jump in to help.
- You’re technical enough to ask engineers good questions about design and integration decisions.

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**Apply:** https://hotfix.jobs/jobs/632df8fa-b7fc-48f4-9a49-f62c56e8c900
**Canonical:** https://hotfix.jobs/jobs/632df8fa-b7fc-48f4-9a49-f62c56e8c900