# Program Manager

**Company:** [AcuityMD](https://hotfix.jobs/companies/acuitymd)
**Location:** Boston, MA
**Role:** Technical Program Management
**Salary:** $190k – $240k/yr
**Experience:** 10+ years
**Skills:** Project Management, Implementation Management, Customer Success, Technical Integration, Crm Integration, Erp Integration, Stakeholder Management, Cross-Functional Collaboration, Healthcare Saas, Enterprise Saas
**Posted:** 2026-06-15

> Oversee implementation programs and ensure world-class experience for largest strategic accounts in a healthcare SaaS platform. Requires 10+ years customer-facing experience and 5+ years leading complex technical implementations.

## Job Description

## Responsibilities
- Oversee Strategic customers throughout their implementation journeys
- Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success
- Project manage the implementation programs for our largest customers
- Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality
- Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects
- Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team
- Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed
- Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake
- Partner with AEs and CSMs to ensure our customers’ long-term success
- Ensure the effective integration of key data between the AcuityMD platform and key customer systems
- Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response
- Be a key player in establishing the Professional Services business as a revenue generator with a clear path to positive margin
- Develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementations
- Set a new standard for what great looks like and help others achieve it; level-up the healthcare, medical billing, and medtech industry knowledge of the team
- Show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to develop and improve processes, culture, and relationships

## Requirements
- Bachelor’s Degree required (Preferred focus areas: healthcare administration, science, engineering)
- 10+ years customer-facing experience
- 5+ years leading large scale customer implementation programs in highly complex and technical environments
- Strong leadership skills, with a documented record of leading high performing project teams
- A documented history of building strategic relationships with customer stakeholders at all levels
- Exceptional project management and organizational abilities
- Fluent in technical concepts and have experience working closely with product management, engineering, and technical integration teams
- Aptitude for explaining technical concepts to both technical and non-technical stakeholders
- Excellent relationship-builder who builds credibility with team members at all levels, including executives
- Excellent communication skills, capable of influencing at all organizational levels
- Experience in healthcare and enterprise SaaS are must-haves

## Nice to Haves
- Startup experience preferred
- Experience in medtech or biotech are nice to have
- Advanced degree in business or healthcare administration
- Project management certified

## Compensation and Benefits
- Base salary range: $190,000-$240,000
- Equity and benefits
- Learning Budget for relevant learning and up-skilling opportunities
- Remote work with work-from-home stipend
- Flexible PTO
- 100% paid health, dental, and vision plans for employees; 75% paid for dependents
- Home Office Stipend: $1,000
- Optional Team Retreats
- 8-16 weeks of fully-paid, flexible parental leave

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