# Customer Success Engineer

**Company:** [Forward Networks](https://hotfix.jobs/companies/forward-networks)
**Location:** Charlotte, NC, Jersey City, NJ, New York, NY
**Role:** Customer Success
**Salary:** $165k – $190k/yr
**Experience:** 5+ years
**Skills:** Networking, Security, Cisco, Arista, Juniper, Palo Alto Networks, Python, Bash, GraphQL, API, Ccie, Jncie, Vcdx
**Posted:** 2026-04-07

> Provides post-sales technical leadership to enterprise customers, owning technical issues, guiding platform adoption, and collaborating with internal teams. Requires 5+ years customer-facing networking experience and onsite availability in Charlotte, Jersey City, or NYC.

## Job Description

## Responsibilities
- Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
- Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
- Walking customers through the various stages of adoption with Forward Networks Platform
- Working directly with our internal Product Management, Engineering, Sales and Marketing teams
- Some travel (10%)

## Requirements
- B.S. Computer Science or equivalent educational experience
- 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
- Must be willing to be onsite at customer location in either Charlotte, NC/ Jersey City, NJ/ NYC

## Experience
- Strong understanding of Networking and Security fundamentals
- Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
- Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

## Highly Desired
- One or more of the following certificates: CCIE, JNCIE or VCDX
- Experience in working for a startup company
- Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

## Compensation
- Starting base salary + bonus expected to be between $165,000/yr to $190,000/yr
- May also include stock

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