# Program Lead, ISV & Marketplace Partnerships

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Partnerships
**Salary:** $266k – $370k/yr
**Experience:** 8+ years
**Skills:** partner programs, marketplace operations, SaaS, APIs, developer platforms, Integrations, b2b go-to-market, Program Management, Partner Enablement, governance, metrics dashboards, cross-functional execution
**Posted:** 2026-08-13

> Build and operate OpenAI’s end-to-end ISV and marketplace partner program, including onboarding, enablement, governance, measurement, and growth. The role requires 8+ years of relevant experience, strong SaaS and API knowledge, and the ability to execute across technical and go-to-market functions.

## Job Description

## Responsibilities
- Design and run the end-to-end ISV and marketplace partner program.
- Define partner eligibility, segmentation, tiers, benefits, requirements, and lifecycle stages.
- Build repeatable onboarding, technical enablement, validation, listing, launch, and growth journeys.
- Establish program policies, documentation, service levels, governance, and escalation paths.
- Create partner communications, education, office hours, playbooks, and self-service resources.
- Develop program metrics and dashboards covering recruitment, activation, solution quality, adoption, revenue impact, and partner health.
- Coordinate launches and program changes across product, engineering, GTM, marketing, legal, security, finance, support, and operations.
- Capture partner feedback and translate it into program, product, and operating improvements.

## Requirements
- 8+ years of experience in partner programs, marketplaces, ecosystem operations, business operations, or program management.
- Proven experience building or scaling a technology partner, ISV, or marketplace program.
- Exceptional ability to convert ambiguous goals into clear processes, ownership, service levels, and measurable outcomes.
- Strong understanding of SaaS, APIs, developer platforms, integrations, and B2B go-to-market motions.
- Demonstrated cross-functional execution across product, engineering, GTM, marketing, legal, finance, security, support, and operations.
- Clear, effective communication with the ability to influence senior internal and external stakeholders.
- Strong partner orientation and judgment to balance experience, quality, governance, and scale.

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