# Senior Product Manager

**Company:** [Second Nature](https://hotfix.jobs/companies/second-nature)
**Location:** Remote
**Role:** Product Management
**Salary:** $160k – $180k/yr
**Experience:** 6+ years
**Skills:** Product Management, Product Strategy, Roadmapping, workflow platforms, onboarding systems, Data Analysis, Cross-Functional Collaboration, AI Tools, SaaS, proptech, revops, customer success management
**Posted:** 2026-07-16

> Senior Product Manager owning Command Center, Second Nature's internal workflow platform. Responsible for core customer onboarding, activation, enrollment workflows, reducing operational complexity, and driving digital transformation using data, AI tools, and cross-functional partnerships with Sales, RevOps, and CX teams. Requires 6-8+ years PM experience building internal platforms.

## Job Description

## Key Responsibilities
- Define and maintain the product vision, strategy, and roadmap for Command Center, anchored to reducing operational cost and complexity.
- Prioritize platform investments by balancing business impact, team enablement, and speed of delivery for other domains building on the platform.
- Use data (usage patterns, error/exception rates, cycle times, adoption curves) as a first-class input to roadmap decisions.
- Own the core customer onboarding, activation, and enrollment management workflows end to end.
- Set the platform, UX, and architectural standards that let other domain teams build and ship their own workflow tools on Command Center rapidly and consistently.
- Work closely with Sales/RevOps, CSM, Onboarding & Implementation, CX (Support), and Data/Enrollment Management teams to understand their day-to-day workflow needs and pain points, and translate them into product requirements.
- Partner broadly across the Product & Technology org to keep Command Center coordinated with, rather than duplicative of, other teams' workflow efforts.
- Lead the end-to-end lifecycle of Command Center initiatives, from discovery through rollout and iteration.
- Track and report on adoption, efficiency, and OpEx/NR impact of workflow improvements, grounded in real data.
- Champion practical use of AI tooling across the product development lifecycle - from discovery and spec-writing to prototyping and QA.

## Requirements
- 6–8+ years of product management experience, preferably in SaaS, PropTech, or internal platform/tools roles.
- Experience building or owning internal workflow, onboarding, or operations platforms used by multiple internal teams.
- Measure yourself by value delivered, not features shipped. Able to translate operational work into business terms (OpEx, NR, cycle time) and make invisible work visible to the business.
- Genuine enthusiasm for how AI is reshaping the product development lifecycle, with real experience or point of view on applying it to ship faster and better.
- Comfortable working with data-rich problems - comfortable pulling apart usage and operational data yourself.
- Strong track record partnering with go-to-market and operations functions (Sales, RevOps, CSM, Support) rather than only engineering.
- Comfortable acting as a platform steward - enabling other teams to build well, not just building everything yourself.
- Decisive, "First Principles" thinker who can convert ambiguity into a clear roadmap and unblock teams proactively.
- Excellent cross-functional communicator, able to align stakeholders across product, engineering, and business teams quickly.

## Nice-to-Haves
- Experience in PropTech.
- Hands-on experience applying AI tooling in the product development lifecycle.

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