# Change Manager

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Unspecified
**Role:** Other
**Experience:** 2+ years
**Skills:** Change Management, communications, project coordination, customer service, Data Analysis, Stakeholder Management, prosci, ccmp, AI Tools
**Posted:** 2026-07-24

> The Change Manager engages internal Global Operations & Service colleagues at Navan to adopt changes from product, project, or organizational initiatives. They develop bespoke change plans, communications, and strategies to drive high engagement, adoption, and a culture of change resiliency while minimizing disruption.

## Job Description

## What You’ll Do

- Proactively lead the analysis and impact assessment of incoming change requests.
- Build relationships and collaborate across teams and departments to ensure deep understanding of changes and their impact on GOS colleagues.
- Develop unique and robust change plans to implement changes of all types and timeframes.
- Create and deliver effective change communications using multiple channels and methods for a variety of stakeholders.
- Flex into various change management roles based on project needs, from advisor to manager to practitioner.
- Gather and analyze qualitative and quantitative data to inform decisions, recommendations, and actions, using it to tell compelling stories.
- Measure key performance indicators (KPIs) for change, synthesizing insights from multiple sources to adapt.
- Continuously explore emerging technologies and methods to further change practice; ideate and execute cutting-edge change management tactics.
- Leverage real-time learnings and data to identify opportunities, propose solutions, and improve future efforts.
- Collaborate with L&D, WFM, Service Operations and other support teams to ensure change plans are executed for smooth launch with high engagement and adoption.
- Proactively ensure GOS service models are protected and/or changes implemented are improving outcomes towards target goals.

## What We’re Looking For

**Experience**
- Minimum 2 years of experience in change management, communications, implementation or project coordination.
- Minimum 2 years of experience in customer service.
- Experience working in travel and/or technology industries preferred.
- Change management certification (Prosci, CCMP etc) preferred.
- Leadership experience preferred.

**Qualities & Skills**
- Excellent people-focused communicator.
- Collaborative attitude, inclusive of a globally distributed and hybrid workforce (remote and in-person).
- Creatively-minded storyteller, able to turn complex information into relevant, timely and valuable content for various audiences.
- A tech-forward and digitally fluent change practitioner, passionate about experimenting with new tools and AI to create more effective and engaging employee experiences.
- Expert influencer who can collaborate with global, diverse stakeholder groups.
- Adaptable and able to thrive in a fast-paced, ambiguous, evolving environment.
- Demonstrate a high level of ownership and accountability with limited oversight.
- Exceptional analytical skills, with the capacity to analyze and utilize data to improve internal communications and change management practices.
- Strong organizational and project management skills.
- Embody continuous learning and growth.
- Focused on driving engagement.

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