# Senior Director, Global People & Talent Operations

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** San Francisco, CA
**Role:** People Ops
**Salary:** $235k – $270k/yr
**Experience:** 10+ years
**Skills:** People Operations, Hr Shared Services, Workday Hcm, HRIS, Adp, Ashby, Lattice, Process Design, Service Delivery, Data Governance, Workflow Automation, People Analytics
**Posted:** 2026-09-01

> Leads global People Operations and HR service delivery across the employee lifecycle, owning systems architecture, Workday partnership, operational integrity, automation, and team development. Requires 10+ years in People Operations or HR Shared Services and substantial experience scaling teams and processes.

## Job Description

## Responsibilities
- Own the end-to-end employee lifecycle—including hires, transfers, promotions, terminations, and exits—across a global, multi-entity workforce.
- Set the vision and architecture for People and Talent systems and technology, including roadmap, integrations, data hygiene, reporting, compliance, and user experience.
- Lead People Operations service delivery and operational governance to ensure accurate, compliant, and timely transactions.
- Lead and develop the People Operations team and build capabilities for scale.
- Own data accuracy, audit readiness, and controls across the employee lifecycle.
- Design and maintain end-to-end processes, SOPs, RACI documentation, training, knowledge bases, resources, and self-service infrastructure.
- Partner with People Technology through Workday HCM go-live and beyond, translating operational needs into system and service-model decisions.
- Identify and implement AI, agentic workflows, and automation opportunities across People Operations.
- Partner with Total Rewards, Employee Success, HRBPs, Talent, Legal, Payroll, Finance, People Analytics, IT, compliance, accounting, and safety.
- Define and manage KPIs such as case resolution time, transaction accuracy, SLA performance, and employee and manager satisfaction.
- Manage the People Operations and infrastructure budget.

## Requirements
- 10+ years of experience in People Operations or HR Shared Services.
- 7+ years leading teams through accelerated scaling and change.
- Proven experience designing, implementing, and iterating HR workflows, processes, policies, and systems for growing employee and contractor populations.
- Experience architecting cross-functional processes and implementing changes affecting policies, workflows, responsibilities, and system interactions.
- Experience operating shared-services processes and infrastructure at scale.
- Direct experience with Workday HCM/HRIS, including operational and system design.
- Experience supporting global, multi-entity workforces with varied labor models and compliance requirements.
- Track record of building service-delivery models from the ground up.
- Ability to build trust, drive stakeholder alignment, prioritize decisively, and operate effectively in a fast-scaling environment.
- Strong budget-management experience related to People Operations and infrastructure.

## Nice-to-haves
- Experience with ADP, Ashby, or Lattice.

## Compensation and Benefits
- Compensation: $235,000–$270,000 annually, plus bonus.
- Restricted Stock Units included in all offers.
- Paid time off, holidays, and leave programs.
- Health, dental, and vision insurance; employer HSA contributions.
- Paid parental leave, life insurance, short- and long-term disability.
- Professional development and tuition reimbursement.
- Mental health and wellness support.
- Commuter benefits, cell phone stipend, and 401(k) plan with company match up to 4% of salary.
- Volunteer time off, global travel insurance, emergency assistance, meals allowance, and location-specific programs.

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