# Director of Professional Services

**Company:** [Clutch](https://hotfix.jobs/companies/clutch)
**Location:** Remote
**Role:** Other
**Experience:** 10+ years
**Skills:** Saas Professional Services, Software Delivery, People Leadership, Psa Tools, Saas Delivery Analytics, Ai Fluency
**Posted:** 2026-06-30

> Lead and transform Clutch's Professional Services delivery engine (Technical Delivery, PMO, Solutions Consulting) for Credit Union SaaS products. Scale operating models, reduce time-to-value, partner with Product/Engineering, and develop managers while driving efficiency, quality, and AI-powered innovation.

## Job Description

## What you'll do

**Within 1 month:**
- Quickly build trust and credibility with your team and cross-functional partners, while forming a sharp POV on our delivery motion and where it’s leaving speed and efficiency on the table.
- Identify and launch early high-impact changes, demonstrating a bias for action and experimentation rather than waiting for a full assessment cycle.
- Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the cadence and visibility to manage these metrics.

**Within 3 months:**
- Lead the team to operational changes that materially bring time-to-implementation down to our targets across all products, without trading away quality.
- Reshape how the team is measured and incentivized to reward impact and outcomes over activity.
- Raise the performance bar across the organization by building the systems that enable clear expectations, priorities, and feedback.
- Reinvent roles on the team using scalable, innovative technology and methods to change how delivery work gets done.

**Within 6 months:**
- Institutionalize a scalable delivery operating model that holds as Clutch brings new products to market.
- Develop the manager layer into leaders that autonomously own outcomes, drive performance, and grow their people.
- Deliver clear, executive-level visibility into delivery health, risk, and economics of the motion, contributing actively to growth strategy & direction.

## What You’ll Bring
- 10+ years in SaaS Professional Services or Software Delivery, with 3+ years managing leaders, not just individual contributors.
- A proven track record of scaling and transforming delivery motions end-to-end that lead to material efficiency gains in time & resourcing, without sacrificing quality or customer satisfaction.
- Demonstrated success working hand-in-hand with Product and Engineering teams, being comfortable operating where delivery and product overlap.
- Strong people leadership: ability to coach and develop managers, staff resilient teams, and drive alignment on vision and goals.
- Bias for action and experimentation in an ambiguous, fast-paced environment, with the ability to ramp quickly.
- High AI fluency and a drive to constantly reinvent how work gets done, reaching for technology to reimagine “today’s role” rather than defaulting to traditional playbooks or how things have always been done.
- Command in all directions: influencing executives, peer functions, and down through a leadership layer.
- Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring-revenue economics.
- Familiarity with PSA tools and SaaS delivery analytics.
- Financial services, fintech, or other regulated-industry experience strongly preferred.

## What’s In It For You?
- Remote Flexibility: Enjoy the freedom of remote work from anywhere.
- Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations.
- Paid Time Off: Flexible PTO days yearly.
- Stock Options: Receive stock options as part of your compensation package.
- Home Office Setup: Dedicated budget for home office essentials.
- Work Trip Budget: Budget for work-related trips and co-working.
- Health Coverage: Comprehensive health and dental insurance plans.

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