# Director of Payments Operations

**Company:** [Fora](https://hotfix.jobs/companies/fora)
**Location:** New York, NY
**Role:** Revenue Operations
**Salary:** $185k – $210k/yr
**Experience:** 8+ years
**Skills:** Payments Operations, Financial Operations, Process Automation, Cross-Functional Leadership, Kpi Development, Operational Reporting, Stakeholder Management, Team Management, AI Tools
**Posted:** 2026-07-10

> Lead payments operations for a travel marketplace platform, owning booking ingestion, commission tracking, advisor payouts, and cross-functional partnerships with Finance, Product, and Engineering. Requires 8-12 years operational leadership experience, strong analytical skills, and a track record driving process improvements and automation at scale.

## Job Description

## Key Responsibilities
- Lead the end-to-end operational quality of booking ingestion, commission tracking, quality assurance, and advisor payout execution, continuously improving accuracy, timeliness, and operational consistency.
- Identify, prioritize, and implement process improvements and automation opportunities that reduce manual effort, eliminate recurring exceptions, and improve the advisor experience.
- Own the operational partnership with Finance, including establishing clear escalation paths for supplier disputes, invoice corrections, and compliance matters while ensuring seamless collaboration across teams.
- Partner closely with Product and Engineering to define operational requirements for advisor-facing earnings and payout tools, advocate for scalable solutions, and surface operational issues that require technical investment.
- Represent Payment Operations in cross-functional planning, ensuring priorities are aligned across Product Operations, Finance, Product, Engineering, and the broader business.
- Lead, coach, and develop a high-performing team across headquarters and the Philippines, fostering strong collaboration, consistent execution, and clear accountability across the organization.
- Establish and monitor key operational metrics across bookings and payouts, building reporting frameworks that provide leadership with visibility into performance, accuracy, timeliness, and exception trends.
- Analyze operational data to identify root causes, recommend improvements, and drive informed decision-making across the business.

## Requirements
- 8 to 12 years of experience in operations, preferably within a marketplace, fintech, payments, travel, or other high-growth technology environment. Experience in consulting or investment banking is valuable but hands-on operational leadership is the priority.
- Demonstrated success balancing strategic thinking with hands-on execution while driving operational excellence and end-to-end ownership of outcomes.
- Experience leading complex cross-functional initiatives and influencing partners across Finance, Product, Engineering, and Operations.
- Strong analytical capabilities with experience defining KPIs, building operational reporting, and using data to drive decisions and continuous improvement.
- Excellent written and verbal communication skills, with the ability to communicate effectively across a wide range of audiences, from frontline operations teams to executive leadership.
- Strong judgment and the ability to make thoughtful decisions in fast-moving, ambiguous environments while knowing when to escalate risk.
- Experience managing and developing high-performing teams with a strong focus on coaching, accountability, and operational excellence.

## Strongly Preferred
- Experience within a marketplace, fintech, payments, or travel business.
- Experience leading distributed teams, including operations teams based in the Philippines.
- Familiarity with financial operations systems and a demonstrated ability to partner effectively with Engineering on operational tooling and system improvements.
- Curiosity about emerging AI technologies and experience incorporating AI tools into day-to-day operational workflows to improve efficiency and scale.

## Compensation & Benefits
- Base compensation indicative range of $185K–$210K + equity.
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options

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