# Senior Solution Consultant – Post-Sales, Platform

**Company:** [Socure](https://hotfix.jobs/companies/socure)
**Location:** Remote
**Role:** Customer Success
**Salary:** $120k – $150k/yr
**Experience:** 2+ years
**Skills:** APIs, Data Integration, Web Platforms, SaaS, Identity Verification, Fraud Prevention, Technical Troubleshooting, Client Onboarding, Product Configuration, Technical Training
**Posted:** 2025-09-18

> Supports post-sales onboarding and implementation of identity verification platform for new clients. Provides technical assistance, configurations, troubleshooting, and training while collaborating cross-functionally. Requires 2-4+ years in solution consulting or support, APIs knowledge, and bachelor's degree.

## Job Description

## What You’ll Do

### Implementation Support & Onboarding
- Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs.
- Support technical integrations by working with client teams and providing input on best practices.
- Contribute to early-stage client success by ensuring the solution is implemented effectively.

### Technical Assistance & Client Support
- Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams.
- Work alongside internal teams to make sure client questions are addressed quickly and thoroughly.
- Participate in ongoing optimization efforts to improve the client experience.

### Configuration & Customization
- Gather and document technical and functional requirements from clients.
- Help translate client workflows into effective product configurations.
- Assist in resolving integration or product issues, escalating as needed.

### Training & Enablement
- Deliver introductory training sessions and walkthroughs to help clients get started confidently.
- Contribute to the creation of documentation and internal resources to support common onboarding patterns.

### Cross-Functional Collaboration
- Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements.
- Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.

## What You’ll Bring
- 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company.
- Working knowledge of **APIs**, **data integration**, and web-based platforms.
- Comfortable explaining technical concepts to clients in a clear and approachable way.
- Ability to manage multiple client needs and timelines in a structured and organized manner.
- A collaborative attitude with a willingness to learn and adapt.
- **Bachelor’s degree** or equivalent experience in a technical or related field.

## Nice-to-Have Qualifications
- Familiarity with identity verification, fraud prevention, or data platforms.
- Exposure to enterprise customer environments and technical stacks.
- Experience in a startup or high-growth SaaS environment.

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