# Director, Technical Integrations

**Company:** [Bilt Rewards](https://hotfix.jobs/companies/bilt)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $150k – $165k/yr
**Experience:** 8+ years
**Skills:** APIs, event-driven systems, SQL, AI Tools, functional qa, visual qa, GCP, Microservices, LLMs, conversational systems
**Posted:** 2026-08-05

> Owns technical integrations for an AI concierge platform, partnering with Engineering, Product, and internal teams to validate releases, troubleshoot production issues, document systems, and create scalable onboarding patterns. Requires 5+ years in integrations or adjacent technical roles, strong API and multi-service expertise, SQL, and cross-functional communication.

## Job Description

## Responsibilities

### Integration Depth & Documentation
- Become the definitive expert on the concierge platform end to end, including APIs, agent tooling, and configuration layers controlling tools, prompts, and knowledge.
- Trace conversations across in-app chat, web and mobile SDKs, SMS, iMessage, email, and voice to identify where and why issues occur.
- Own configuration guides, FAQs, and flow diagrams that enable internal teams and partners to self-serve integrations.
- Present complex integration concepts clearly to peer teams, executive leadership, and external partners.

### Quality & Release Confidence
- Partner with Product and Engineering on ticket documentation, test plans, and end-to-end validation in test environments.
- Run functional and visual QA, testing edge cases beyond the happy path.
- Monitor data and agent behavior after deployment and resolve discrepancies between specifications and shipped functionality.

### Production Troubleshooting
- Triage production issues, assess urgency and escalation, coordinate across teams, document bugs, and drive issues through resolution.
- Identify root causes across technical, operational, and business processes.
- Write ad hoc queries and reports to validate system behavior and take solutions from scoping through implementation.

### Internal Partner Enablement
- Serve as the knowledgeable first point of contact for cross-team integration requests.
- Build an intake process that supports partner requests without derailing roadmap work.
- Turn recurring one-off requests into scalable implementation patterns.

## Requirements
- 5+ years of experience in technical integrations, solutions engineering, solutions architecture, or technical program/product roles.
- Deep familiarity with APIs, event-driven systems, and complex multi-service integrations.
- Ability to explain technical systems clearly to engineers and executives.
- Ability to map complex workflows and identify root causes across technical, operational, and business processes.
- Base knowledge of SQL and proficiency using AI tools to validate information and resolve integration issues.
- Track record of troubleshooting production issues and driving cross-team solutions to completion.
- Strong product sense and attention to user experience during QA.
- Comfort moving between technical implementation, product strategy, and executive stakeholder discussions.
- Customer-focused mindset and ability to thrive in a fast-moving startup environment.

## Nice-to-Haves
- Experience with AI, LLM, conversational systems, or related products.
- GCP familiarity and understanding of microservices architecture.
- Background in loyalty, rewards, hospitality, fintech, travel, or partner-driven ecosystems.

## Compensation & Benefits
- Salary range of **$150,000–$165,000**, plus equity and an annual performance-based bonus.
- Health insurance, One Medical membership, wellness stipends, and family programs from day one.
- 401(k) plan with company match.
- Commuter FSAs.
- Unlimited PTO.
- Exclusive employee Bilt Points opportunities.
- Team events.

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