# IT Manager

**Company:** [inKind](https://hotfix.jobs/companies/inkind)
**Location:** Austin, TX
**Role:** IT Support
**Salary:** $120k – $140k/yr
**Experience:** 5+ years
**Skills:** it operations, Google Workspace, microsoft 365, MDM, Jamf, Rippling, Cybersecurity, Networking, tailscale, itsm, itil
**Posted:** 2026-07-06

> IT Manager responsible for day-to-day internal IT operations, support, identity/access management, endpoint/MDM, security, and vendor management in a hybrid startup environment. Requires 5+ years IT operations experience with leadership, hands-on macOS/Windows and SaaS tool expertise.

## Job Description

## Responsibilities / Essential Functions

### IT Operations & Support
- Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows.
- Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding.
- Define and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV) and reliable network connectivity.
- Maintain reliable office connectivity and support company remote access (Tailscale), including device enrollment, user access, and first-line troubleshooting, coordinating with the platform team on network and access policy.

### Identity, Devices & Security
- Administer the organization’s identity and access management systems, including role- and group-based access controls.
- Implement and maintain mobile device management (MDM) and corporate asset management programs.
- Develop, document, and enforce IT policies, security practices, and acceptable use standards.
- Support cybersecurity best practices related to endpoints, access controls, and employee tooling.

### Tools, Vendors & Budget
- Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.).
- Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost optimization.
- Track IT spend and support budgeting and forecasting as the company grows.

### Team & Process Development
- Help define IT processes, documentation, and standards as the organization scales.
- Recruit, onboard, and manage future IT support staff as needed.
- Continuously identify opportunities to improve reliability, security, and employee experience.

## Minimum Qualifications
- Bachelor’s degree in Computer Science, IT Administration, or a related field—or equivalent practical experience.
- 5+ years of experience in IT operations or IT support roles, with 1–2+ years in a people or project leadership role.
- Strong experience supporting a hybrid workforce across macOS and Windows environments.
- Hands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS tools.
- Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch).
- Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling.
- Working knowledge of networking fundamentals (WiFi, DNS, basic troubleshooting), ideally with Ubiquiti/UniFi equipment, and comfort supporting remote access tools.
- Strong communication skills with a customer-service mindset.

## Preferred Qualifications
- Experience implementing or working within an IT Service Management (ITSM) framework.
- Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar.
- Familiarity with mesh or zero-trust remote access tools (Tailscale, Twingate, or similar).
- ITIL v4 Foundation certification (or equivalent experience).
- Experience supporting teams in a startup or high-growth environment.

## Benefits
- Generous PTO and company holiday policy + company paid Short Term Disability.
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost.
- Child Care Benefits and generous parental leave.
- Dog-friendly workspace in a secure building with great views of downtown Austin.
- Daily lunches and snacks.

## Compensation
$120,000 – $140,000 DOE + Benefits

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