# Technical Escalations Engineer 2 - APJ

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Seoul, South Korea, Sydney, Australia, Tokyo, Japan
**Role:** Support Engineering
**Skills:** AWS, Azure, GCP, APIs, Cloud Cost Management, Billing Exports, Usage Metrics, Telemetry Pipelines, Zendesk, Jira, Confluence, Datadog, Observability
**Posted:** 2026-08-12

> Investigates complex customer escalations involving usage metering, billing anomalies, cloud costs, and telemetry. The role partners with Product, Engineering, Finance, and Solutions teams to identify root causes, build diagnostics and enablement resources, and improve billing transparency.

## Job Description

## Responsibilities
- Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across Datadog products.
- Lead escalations involving unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, and limits enforcement, including quotas, plans, exclusions, and overages.
- Partner with Product, Engineering, and Finance to escalate bugs, align on expected behavior, improve usage visibility, and drive transparency and fairness in billing and usage tracking.
- Build internal guides, tooling, diagnostics, playbooks, and customer-facing content for billing- and revenue-related questions and observability cost management.
- Enable the global Solutions team through training sessions and scalable resources covering usage, billing, and cost-related conversations.
- Surface customer feedback and recurring patterns to help shape the roadmap for usage visibility, billing transparency, and cost management.

## Requirements
- Strong understanding of usage measurement, attribution, billing, usage limits, overages, metering discrepancies, plan entitlements, and customer contract constraints.
- Understanding of cloud cost drivers, usage attribution, and spend analysis.
- Familiarity with AWS, Azure, and Google Cloud billing models, including usage types, tags, accounts, projects, APIs, and billing exports.
- Ability to investigate data retention, high-cardinality signals, metric volume, log ingestion, and overage prevention and translate telemetry volume into cost impact.
- Familiarity with APIs, product usage metrics, tagging strategies, account-level configurations, and multi-organization setups.
- Experience working across technical and business boundaries, including backend telemetry pipelines and customer-facing issues.
- Analytical, precise communication with technical and non-technical stakeholders.
- Ability to investigate ambiguity, data anomalies, and edge cases and identify root causes.

## Nice-to-haves
- Computer Science or Engineering background.
- Experience with Zendesk, Jira, Confluence, or similar software.
- Familiarity with Datadog, its integrations ecosystem, or similar observability platforms.

## Compensation and Benefits
- Product training and continuous career development opportunities.
- Internal mobility, mentor, and buddy programs.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Global mental health benefit through Spring Health.
- Generous benefits, varying by country of employment and employment terms.

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