# Relationship Manager, MidMarket

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** Chicago, IL
**Role:** Account Management
**Salary:** $203k – $299k/yr
**Experience:** 5+ years
**Skills:** SaaS, AI, Revenue Expansion, Upsell, Cross-Sell, CRM, Procurement, Salesforce, Sales Metrics, Go-to-Market Strategy
**Posted:** 2026-02-09

> Own and grow a portfolio of mid-market customers, driving revenue expansion, retention, and loyalty through executive engagement and AI-driven SaaS solutions. Requires 5+ years in quota-carrying account management and 3+ years selling SaaS.

## Job Description

## What's the opportunity?

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom.

## What will I be doing?

- **Own and grow a portfolio** of Intercom’s mid market customers; driving measurable **revenue expansion, retention, and long-term loyalty.**
- **Engage with executives and operators** to uncover pain points, position **AI-driven solutions**, and tie Intercom’s platform directly to business impact.
- **Design and execute territory strategies** that go beyond maintenance; targeting **upsell, cross-sell, and multi-business unit expansion** with clear, data-backed plans.
- **Partner cross-functionally** with Marketing, Product, and Customer Success; translating real customer needs into **product innovation and GTM alignment.**
- **Analyze and communicate performance metrics** that show the story behind growth; retention, adoption, and platform expansion.
- **Invest in team excellence** through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

## What skills do I need?

- **5+ years** in a quota-carrying role managing a large book of business (85+ accounts) focused on **retention, renewals, and expansion**.
- **3+ years** selling **SaaS solutions**, ideally in complex, high-velocity environments.
- **Proven success** navigating **procurement processes** and influencing enterprise-level decision-makers.
- Experience selling AI-powered products, with **deep knowledge of AI applications** and the ability to translate technical capability into customer value.
- A **track record of consistent overachievement**; exceeding quota, driving revenue growth and complex renewals.

## Bonus skills & attributes

- **Sharp communication skills**; written and verbal, tailored to senior stakeholders and technical teams alike.
- **Strong commercial instincts** paired with the ability to thrive in a fast-moving, evolving organization.
- **High intellectual curiosity** and a **growth mindset**
- A **trusted advisor mentality**; skilled at building long-term partnerships across multiple levels in complex organizations.
- **Demonstrated leadership**, influencing not only within your team but across functions to drive alignment and results.

## Benefits

- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!

**OTE range for Greater Chicago Area: $203,400 - $298,795** (OTE includes base + sales incentive; leveling determined during interview process).

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