# Growth - Retailers

**Company:** [Airgoods](https://hotfix.jobs/companies/airgoods)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $90k – $150k/yr
**Skills:** Account Management, Customer Success, Sales, AI Agents, CRM, Strategic Planning, Proactive Outreach, Product Adoption, Grocery Industry, Retail Sales, Startup Experience, Marketplace Operations, Relationship Building, Performance Tracking, Client Communication
**Posted:** 2026-04-21

> Owns portfolio of top retailers to drive GMV growth through relationship building, proactive outreach, product adoption, and AI-powered operations. Collaborates with leadership to surface insights and inform strategy in food/beverage marketplace.

## Job Description

## Responsibilities
- Own a portfolio of top retailers, including multi-location accounts, with clear GMV and growth targets
- Drive repeat ordering and increased spend through proactive outreach, recommendations, and strategic account planning
- Build strong, authentic relationships with buyers via email, text, and calls - becoming a trusted partner in their purchasing decisions
- Use AI to eliminate the operational work: order follow-ups, delivery communication, invoicing, and performance tracking
- Surface insights from retailer conversations to inform product, engineering, growth initiatives, and company strategy

## Success Metrics
- Increasing spend across your portfolio (your primary KPI)
- Your accounts consistently adopt key product features
- You maintain high-quality, consistent communication with retailers
- You have deep understanding of your retailers' businesses, purchasing behavior, and workflows
- You use AI agents to eliminate manual operations, unlocking speed and insights

## Requirements
**Must haves:**
- Strong work ethic – we move fast and work hard (9-9 Monday through Thursday, and later nights + weekends when needed to hit ambitious goals)
- Bias for action - you move quickly, experiment thoughtfully, and make decisions with impact in mind
- Ownership mentality - you take full ownership of results and hold a high bar for quality in everything you do
- Team player - you play for the front of the jersey

**Bonus Points:**
- Experience in account management, customer success, sales, or a similar client-facing role
- You've sold to grocery or other retail businesses
- You've worked at a startup or marketplace

## Compensation & Benefits
- $90k - $150k
- 0.01% - 0.2% equity in Airgoods
- Medical, dental, and vision insurance
- Unlimited PTO + two team offsites per year
- Expensed dinner in the office Monday - Thursday
- $400 / month wellness stipend
- Commuter benefits

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**Canonical:** https://hotfix.jobs/jobs/6029a711-2126-4f09-9b23-79ebb375b2ea