# Director, Sales and Customer Services - Alfred Music

**Company:** [Peaksware](https://hotfix.jobs/companies/peaksware)
**Location:** Louisville, CO
**Role:** Executive Leadership
**Salary:** $126k – $210k/yr
**Experience:** 6+ years
**Skills:** CRM, ERP, Ms Office, Google Workspace, Saas Sales Methodologies, Revenue Forecasting, Sales Playbooks, KPIs, Change Management, Performance-Based Compensation
**Posted:** 2026-03-30

> Leads Sales and Customer Services teams to drive revenue growth across retail, wholesale, and SaaS channels through strategic planning, team scaling, and customer lifecycle management. Requires 6+ years sales experience, 3+ years leadership, and expertise in CRM/ERP systems.

## Job Description

## Core Functions

**Strategic Leadership**
- Directs the Sales and Customer Services departments to exceed monthly, quarterly and annual revenue targets across traditional retail, wholesale, and SaaS vertical markets.

**Revenue Architecture**
- Designs and executes comprehensive promotional strategies and sales programs; establishes KPIs for account teams and maintains accountability for key account performance.

**Key Account Governance**
- Architects and oversees the strategic management of Top 100 accounts; fosters executive-level relationships to ensure long-term retention, identifies expansion opportunities, and secures high-value renewals.

**Organizational Diagnostic & Design**
- Conducts a comprehensive assessment of the current Sales and Customer Service teams; identifies talent gaps and defines new or evolved roles to align with a modern, scalable organizational structure.

**Sales Infrastructure & Comp Planning**
- Architects and implements performance-based compensation plans and incentive structures that align individual motivations with corporate revenue targets.

**Strategic & Tactical Revenue Ownership**
- Sets and executes the high-level growth strategy while remaining "in the weeds" to build robust revenue forecasting models, sales scripts and playbooks, and CRM workflows from the ground up.

**Operational Excellence & Process Reengineering**
- Evaluates existing workflows across sales and fulfillment; designs and deploys new standard operating procedures (SOPs) to eliminate friction between the front office and the distribution center.

**Financial Forecasting & Planning**
- Partners with the General Manager to develop high-accuracy revenue forecasts, manage departmental budgets, and align sales trajectories with corporate fiscal goals.

**Cross-Functional Strategy**
- Collaborates with Marketing to architect and implement integrated go-to-market strategies that increase brand equity and market share.

**Policy & Governance**
- Serves as the final authority on Dealer Policies, including pricing structures, discount tiers, logistics, and return frameworks to ensure healthy margins.

**Market Presence**
- Acts as the primary brand ambassador at major trade shows and during high-stakes negotiations within key sales territories.

**Customer Experience & Retention Strategy**
- Orchestrates the Customer Success and Support roadmap to drive world-class engagement and retention; defines KPIs and operational best practices that transform the service department into a proactive growth engine for both B2B and B2C segments focused on Customer Lifetime Value (LTV).

**Operational Continuity & Fulfillment Oversight**
- Acts as the strategic liaison between Sales, IT, and Distribution Centers to streamline order flow and troubleshooting. Optimize and evaluate existing workflows across sales and fulfillment; designs and deploys new standard operating procedures (SOPs) to eliminate friction between the front office and the distribution center.

## Requirements

**Required Qualifications**
- 6+ years of sales experience, with a proven track record in both software/SaaS and related physical product fields.
- 3+ years of experience as a sales leader & people manager.
- A positive, natural leader with proven ability to inspire performance with sales teams, customer teams, and the organization at large.
- Extensive experience in change management and/or scaling teams.
- Strategic versatility with the ability to pivot between high level strategy and hands-on execution.
- Operational grit with experience managing the intersection of sales and physical logistics, including a comfort level with legacy systems and warehouse coordination.
- Ability to communicate, present, and influence all levels of the organization including executive and C-level.
- Detailed familiarity with one or more **CRM**, **ERP**, and other like platforms.
- Fluency in **MS Office** and **Google Suite** applications.
- Persistent, organized, and able to prioritize based on metrics.
- Team player with a collaborative customer-focused mindset and highly relational.

**Desired Qualifications**
- Understanding of SaaS sales methodologies in addition to traditional account management.
- Ability to perform basic analysis of SaaS health metrics and retail sell-through data.

## Compensation
- Annual salary range in Colorado: **$126,207 - $210,345**.
- Eligible for performance-based variable compensation plan.

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