# Strategic Customer Success Manager

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** New York, NY, Philadelphia, PA, Frankfurt, Germany, Munich, Germany, Toronto, Canada
**Role:** Customer Success
**Salary:** $115k – $226k/yr
**Experience:** 9+ years
**Skills:** MongoDB, Mongodb Atlas, AWS, GCP, Microsoft Azure, AI, Cloud Computing, Solutions Architecture, Technical Account Management, Customer Success, Revenue Forecasting, Account Management
**Posted:** 2026-08-19

> Strategic Customer Success Manager advising G2000 accounts on MongoDB roadmaps, technical architectures, consumption growth, and long-term business value. The role requires extensive technical customer-facing experience, strategic account ownership, revenue accountability, and the ability to influence C-suite stakeholders.

## Job Description

## Responsibilities

### Customer Advisory
- Advise strategic accounts on technical goals, success metrics, architectural strategies, and MongoDB roadmaps.
- Identify and mitigate consumption risks while accelerating time to value and achievement of business goals.
- Conduct comprehensive business reviews, analyze technical health and operational performance, and translate insights into strategic outcomes.
- Partner with C-suite and technical leaders to align objectives and joint roadmaps.

### Account and Portfolio Management
- Develop comprehensive account programs, including deliverables and resource allocations, to drive customer maturity and revenue realization.
- Manage a portfolio of strategic G2000 accounts and execute strategies for value realization, executive advocacy, and long-term success.
- Track strategic outcomes, forecast high-value portfolios, and identify data patterns supporting growth and presales expansion.
- Maintain accurate customer insights and territory analysis in internal systems.
- Use AI-driven innovation to scale best practices, transform consumption patterns, and create technical solutions.

### Internal Collaboration and Customer Advocacy
- Represent the customer internally and influence product roadmap decisions based on complex customer environments and use cases.
- Coordinate internal resources, marketing programs, and executive sponsor alignment.
- Lead collaborative learning sessions and orchestrate cross-functional initiatives such as global migrations and modernization programs.

## Requirements
- 9–12+ years in a technical customer-facing role, such as technical customer success, solutions architecture or engineering, professional services or implementation, or technical account management.
- 6+ years accountable for customer health and revenue realization across a defined book of strategic G2000 business.
- Proven ability to influence technical and business outcomes at the C-suite level without direct authority.
- Excellent verbal and written communication skills.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

## Compensation and Benefits
- U.S. base salary: **$115,000–$226,000 USD**.
- Benefits for eligible employees may include equity, employee stock purchase plan participation, flexible paid time off, paid parental leave, fertility and adoption assistance, 401(k), mental health counseling, transgender-inclusive health insurance, and health benefits offerings.

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