# Senior Infrastructure Engineer

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** DevOps / SRE
**Salary:** $142k – $208k/yr
**Experience:** 6+ years
**Skills:** AWS, Kubernetes, EKS, Docker, Terraform, GitOps, Datadog, Prometheus, Grafana, Elk
**Posted:** 2026-03-04

> Designs, builds, and operates scalable cloud infrastructure for Stytch's identity platform at Twilio scale, ensuring security, reliability, and performance. Requires 6+ years experience with AWS, Kubernetes, Terraform, observability tools, and bachelor's degree.

## Job Description

## About the Job

Join the Stytch team at Twilio to shape the next generation of identity products. Design and build infrastructure that powers authentication, authorization, and emerging agentic and non-human identity use cases. Partner closely with product and engineering leadership to set direction, deliver high-impact features, and evolve the platform for Twilio scale.

## Responsibilities
- Build and own the infrastructure and platform capabilities that power Stytch’s identity platform as it scales across Twilio—ensuring security, reliability, and performance for every customer.
- Design, implement, and operate scalable cloud infrastructure (**AWS/EKS, ECS, networking, data stores**), balancing uptime, cost, and developer velocity.
- Partner closely with Product and Engineering leadership to set infrastructure direction, translate platform needs into technical plans, and deliver high-impact roadmap work.
- Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.
- Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.
- Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.
- Improve production quality and resilience through strong observability, incident response, automated remediation, and continuous reliability engineering.
- Make developers’ lives easier by building self-service tooling, safer deployment patterns, and reliable platform primitives that accelerate product teams.
- Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.

## Qualifications

**Required:**
- 6+ years of experience as an Infrastructure or Platform Engineer building and operating high-scale, mission-critical cloud production systems.
- Strong experience with containerization and orchestration (**Kubernetes/EKS, Docker**), Infrastructure as Code (**Terraform, GitOps** or similar) and **AWS**.
- Hands-on proficiency in at least one modern programming language used in production.
- Experience designing and running observability and on-call systems (e.g., **Datadog, ELK, Prometheus/Grafana**).
- Experience scaling cloud infrastructure for distributed systems, including relational databases and high-availability service architectures.
- Excellent written and verbal communication skills; comfortable writing design docs and leading technical discussions.
- Bachelor’s degree in Computer Science or equivalent practical experience.
- Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.

**Desired:**
- Experience with multi-region or global infrastructure, including disaster recovery and data replication strategies.
- Familiarity with enterprise-scale platform challenges: multi-tenant infrastructure, compliance, and cost/performance optimization.
- Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.

## Compensation
Estimated pay ranges vary by location (e.g., **$141,520 - $208,000** USD depending on state). Eligible for equity, corporate bonus, health care, 401(k), paid time off.

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