# Strategic Partner Manager, US

**Company:** [Gigs](https://hotfix.jobs/companies/gigs)
**Location:** San Francisco, CA, New York, NY
**Role:** Partnerships
**Skills:** Account Management, Customer Success, Business Strategy, Negotiation, Cross-Functional Collaboration, Fintech, B2B2C, Revenue Growth, Customer Retention, Product-Led Growth
**Posted:** 2026-05-29

> As a Strategic Partner Manager, you will own and grow relationships with Gigs' most important fintech customers, driving revenue, retention, and long-term partnership value. This role combines commercial growth, customer success, and business strategy, requiring a trusted advisor approach to executives at fast-scaling fintechs.

## Job Description

## The Role
At Gigs, we’re building the operating system for mobile services – a platform powering the next generation of connectivity products. Our Fintech customers are at the center of this story. As a Strategic Partner Manager, you’ll own and grow our most important relationships.

This isn’t a standard account management role. It’s part commercial growth, part customer success, part business strategy. You’ll act as a trusted advisor to executives at fast-scaling fintechs, while ensuring Gigs becomes a critical growth lever for their business. Your mission: drive revenue, retention, and long-term partnership value.

## What You Will Do

*   **Drive growth with our most strategic customers.** Own, build, and expand partnerships with Gigs’ largest and most complex fintech accounts. Negotiate renewals and expansions, identify new revenue streams, and ensure customers see measurable ROI from Gigs.
*   **Act as a trusted advisor.** Develop a deep understanding of your customers’ businesses, use cases, and KPIs. Anticipate needs, surface risks, and guide them as they scale into new markets, products, and geographies.
*   **Operate in a high-growth environment.** Roll up your sleeves in a scaling company where playbooks are still being written. Help design and refine processes that enable both Gigs and our customers to grow faster, smarter, and more sustainably.
*   **Work cross-functionally.** Partner with Go-To-Market, Marketing, Support, Implementation, and Product to deliver seamless launches, campaigns, and product rollouts. Ensure a best-in-class customer experience from onboarding to renewal.
*   **Balance commercial acumen with customer success.** Own a revenue target and negotiate commercial terms while also focusing on adoption, value delivery, and retention. Bridge the worlds of account management and customer success for long-term growth.

## What We Are Looking For

*   **Experience managing enterprise accounts in B2B2C environments:** you’ve owned relationships with large, complex customers who serve millions of end users – and understand the dual focus on the business customer and their consumers.
*   **Commercial ownership.** You’ve carried revenue targets, negotiated contracts, and tracked metrics like NRR, GRR, and ARR. You can link customer success to tangible business growth.
*   **High-growth, product-led mindset.** You know what it takes to thrive in fast-scaling companies where structure is still being built. You bring agility, creativity, and a builder’s mentality.
*   **Customer-first orientation.** You’re motivated by helping customers succeed. You focus on impact, adoption, and value realization – not just renewals.
*   **Emotional intelligence & influence.** You can build trust with C-level stakeholders, navigate tough conversations with empathy, and drive alignment across complex organizations.
*   **Collaborative approach.** You actively engage peers across Product, Marketing, Support, and Implementation to orchestrate success. You’re a team player who wins through collaboration.
*   **Curiosity & adaptability.** You love learning new technologies, markets, and customer models. You adapt quickly and thrive in change.

## What We Offer
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

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