# Senior Solution Consultant, Post-Sales

**Company:** [Socure](https://hotfix.jobs/companies/socure)
**Location:** New York, NY, Washington, DC, Miami, FL
**Role:** Solutions Architecture
**Salary:** $155k – $185k/yr
**Experience:** 6+ years
**Skills:** REST APIs, Rdbms, Machine Learning, Data Science, SDLC, MEDDICC, Challenger Sales, Ocr, Computer Vision, Fraud Detection
**Posted:** 2026-05-27

> Support post-sales onboarding and early success of clients using an identity verification and fraud prevention platform. Act as trusted advisor driving customer adoption, QBRs, upsell POCs, and Net Dollar Retention.

## Job Description

## Responsibilities
- Foster relationships with key stakeholders, from champions to executive sponsors and economic buyers
- Serve as the intellectual peer of subject matter experts in strategic accounts, ensuring advisory-level engagement
- Collect and analyze customer feedback data to establish shared understanding of solution performance and value
- Work cross-functionally with Product & Engineering to align feedback mechanisms with next-gen innovations
- Own the QBR process to reinforce value, align on strategic priorities, and surface innovation opportunities
- Own upsell and cross-sell POCs to demonstrate value of additional solutions within existing accounts
- Lead strategic narrative and quantitative analysis during POCs, showcasing how new solutions address customer pain points and deliver measurable lift
- Ensure adoption of next-gen models, including key features, incremental lifts, and real-world performance deltas
- Translate new qualitative innovations into quantitative lift to ensure prioritization
- Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities
- Collaborate with Data Science and Product to provide clear, actionable insights

## Requirements
- Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or equivalent experience
- 6+ years of professional work experience with 3+ years in professional services, customer management, or sales engineering
- Understanding of fraud typologies including third party fraud, first party fraud, account takeover, social engineering, and identity theft
- Understanding of money movement, payments, and banking services
- Experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software
- Ability to negotiate resources and priorities with multiple internal and customer stakeholders
- Deep understanding of SaaS sales methodologies (MEDDICC, Challenger)
- Ability to synthesize complex statistical observations into clear results and concrete recommendations
- Flawless communication skills with ability to flex between concise and detail-oriented
- Prior experience conducting credit/fraud risk management analysis, threshold optimization, and swap sets
- Prior experience working with document image capture, OCR, or CV tools
- Prior domain expertise with FCRA, ECOA, GLBA, PATRIOT Act, BSA, and other banking regulations
- Strong technical depth (ML/DS technologies, SDLCs, RESTful APIs, RDBMS)
- Comfort with up to 30% travel

## Nice-to-Haves
- Experience with identity verification and fraud prevention platforms

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