# Manager of Implementation

**Company:** [Higharc](https://hotfix.jobs/companies/higharc)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** Bim, Revit, Autocad, CAD, Project Management, Implementation Management, Team Leadership, Customer Onboarding, Performance Metrics, Construction Workflows
**Posted:** 2026-06-23

> Lead and scale the Implementation team responsible for onboarding homebuilders onto the Higharc platform. Own end-to-end implementation operations, team management, reporting, standardization, and cross-functional coordination with Product, Engineering, CS, and Sales.

## Job Description

## What You'll Do
- Own the Implementation function end-to-end — managing a team of Implementation Leads and Specialists, setting the standard for how implementations run, and making sure customer onboarding consistently delivers measurable value
- Own planning, scoping, and resourcing across active customer implementations
- Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results
- Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity
- Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches
- Serve as the escalation owner when customer implementations are at risk — and see them through to resolution
- Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution
- Travel up to 20% for customer on-sites and company retreats

## About You
- 5+ years using BIM software and/or leading implementation or project teams in tech, construction, or homebuilding software
- Proven experience managing people and running complex, fast-moving customer onboarding projects
- A track record of building and using team performance metrics — throughput, quality, efficiency — to drive real improvement
- Hands-on knowledge of CAD/BIM tools (Revit, AutoCAD, or similar) and homebuilding or construction workflows
- Strong instincts for spotting inefficiency and the follow-through to actually fix it
- A bias toward action and a willingness to challenge how things have always been done
- Clear, confident communication style with high expectations — for your team and yourself

## Working at Higharc
- Remote first since founding in 2018
- Flexible hours
- Competitive salaries with significant equity
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and meaningful maternity/paternity leave
- Short and long-term disability plans
- 401K
- Home office stipend

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**Canonical:** https://hotfix.jobs/jobs/5ee4f3c2-d7c8-4716-8950-1e94f916f80c