# Senior Claims Operations Specialist

**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** Remote
**Role:** Customer Support
**Salary:** $50k – $63k/yr
**Experience:** 5+ years
**Skills:** Claims Processing, Customer Support, Insurance Claims, Customer Communication, Cross-Functional Collaboration, Investigations, Claims Auditing, Data Reconciliation, Written Communication, Oral Communication
**Posted:** 2026-08-20

> Processes insurance claims, supports adjusters, responds to customer inquiries, and coordinates with cross-functional teams to improve claims operations. Requires at least two years of customer support experience, strong communication and collaboration skills, and the judgment to work effectively in a rapidly changing environment.

## Job Description

## Responsibilities
- Create initial loss reports and assist with claims processes for Lyft Healthcare, Bikes, and Scooters.
- Respond to customer inquiries related to claims and request additional information when needed.
- Manage and coordinate accident-related next steps, including missing claim searches, adjuster contacts, and customer experience improvements.
- Coordinate with cross-functional teams on claims processes, system updates, and customer experience.
- Gather investigative materials and provide general support to adjusters and internal claims teams.
- Develop written and oral communications and reports for management.
- Support Risk, Safety, Bikes & Scooters, Express Drive, Legal, Lyft Rentals, and Finance teams on insurance claims.
- Facilitate continuous feedback and idea sharing across teams and stakeholders.
- Assist with special projects, including auditing and data reconciliation.
- Pursue broader insurance knowledge and cross-training.

## Requirements
- 2+ years of experience handling and resolving customer support issues, ideally in a safety or claims environment.
- Empathy and sensitivity when supporting the community.
- High standards, integrity, and sound judgment.
- Excellent listening, communication, verbal, and written documentation skills.
- Comfort working in a fast-paced, rapidly changing environment.
- Ability to prioritize multiple assignments.
- Strong collaboration skills with peers and cross-functional teams.

## Benefits
- Medical, dental, and vision insurance options.
- Mental health, family-building, childcare, and pet benefits.
- 401(k) plan with company match.
- Paid holidays and paid time off.
- 18 weeks of paid parental leave.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
- Base pay range of **$50,180–$62,730** for the Nashville area, excluding potential equity, bonus, and benefits.

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