# Business Travel Consultant - English Speaking

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Sao Paulo, Brazil
**Role:** Customer Support
**Experience:** 5+ years
**Skills:** Gds, Sabre, Amadeus, Galileo, Gmail, Zendesk, Slack, Salesforce, Travel Booking, Customer Service
**Posted:** 2026-08-19

> Provides frontline travel support for air, rail, hotel, and car bookings while resolving customer issues across chat, calls, and email. Requires 5+ years of travel consulting experience, 3+ years with a GDS, fluent English, and strong customer-service and troubleshooting skills.

## Job Description

## Responsibilities
- Provide travel support through chat, calls, and email.
- Maintain current knowledge of suppliers, destinations, and travel systems.
- Assess customer needs, urgency, and preferences.
- Handle hotel, flight, car, and rail bookings accurately.
- Guide customers through self-service options on the Navan platform and app.
- Respond promptly and meet SLA expectations.
- Follow company and customer policies and global compliance requirements.
- Provide stakeholders with feedback on goals and key processes.
- Participate in team meetings covering products, suppliers, and industry updates.
- Maintain attendance, complete assigned training, and meet performance metrics.

## Requirements
- 5+ years of experience as a travel consultant covering air, rail, and hotel bookings.
- 3+ years of experience with a GDS; Sabre, Amadeus, or Galileo experience is mandatory.
- Fluency in English.
- Experience in a contact center or customer-facing role.
- Comfortable working with Gmail, Zendesk, Slack, and Salesforce.
- Availability for rotating shifts Monday through Sunday, between 7 AM and 11 PM.
- Ability to multitask, resolve urgent matters quickly, troubleshoot independently, and communicate empathetically and professionally.

## Compensation and Benefits
- No compensation or benefits information provided.

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**Canonical:** https://hotfix.jobs/jobs/5e765653-fed5-47c1-a518-7a97815d0e70