# Tech Operations Associate, New Grad

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Mexico City, Mexico
**Role:** Business Operations
**Experience:** 0+ years
**Skills:** SQL, Relational Databases, Python, Scala, Financial Systems, Technical Troubleshooting, Root Cause Analysis, Process Improvement
**Posted:** 2026-08-13

> Tech operations associate role for a recent or upcoming graduate, focused on troubleshooting user issues, improving scalable processes, and collaborating across teams. Requires SQL, strong analytical and communication skills, and comfort in a fast-moving in-office environment.

## Job Description

## Responsibilities
- Troubleshoot and solve complex problems.
- Analyze processes and instigate changes to help scale operations and improve user experience.
- Work closely with other teams across the globe.
- Gain insights into how thousands of businesses scale and operate on Stripe.
- Learn how Stripe operates from the ground up and make an impact on the future of the organization.

## Requirements
- Recent graduate with less than 12 months of full-time work experience, or a 2026 graduate with full-time availability.
- Experience writing SQL queries for relational databases.
- Strong analytical skills to investigate, prioritize, and identify the root cause of issues.
- Excellent written and verbal English communication skills.
- User-first mindset and enthusiasm for solving difficult problems.
- Strong analytical thinking and problem-solving abilities.
- Interest in learning about technical products and processes.
- Organized, self-directed approach with a passion for solving user challenges.
- Process-oriented mindset and ability to execute.
- Willingness to work in an in-office environment with strong cross-team collaboration.
- Ability to prioritize in a fast-moving environment.

## Nice-to-haves
- Experience navigating the complexity of financial systems and solving large-scale technical challenges.
- Experience identifying and triaging technical issues.
- Knowledge of Python or Scala.

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